In today’s rapidly evolving financial services landscape, operational resilience is paramount. It encompasses the ability of an organization to anticipate, prepare for, respond to, and adapt to incremental change and sudden disruptions. As financial institutions face increasing threats from cyber incidents, natural disasters, and regulatory changes, maintaining operational resilience is crucial to safeguarding critical operations and ensuring business continuity. We seek an experienced manager to assist in the business continuity management (BCM) and resilience of GWAM’s critical processes, ensuring Manulife meets its service commitments to customers and regulators. This role involves executing on strategies to protect essential services and operations. By managing risk and fostering preparedness, this manager will ensure our business segment thrives during challenges and maintains customer, stakeholder, and regulator trust. **Position Responsibilities:** **Vision and Strategy** + Executing a BCM and operational resilience strategy for GWAM to meet resilience objectives set by enterprise standard and regulator requirements. + Assist in leading and inspiring multidisciplinary operational resilience and BCM professionals to drive resilience outcome. + Assist in continuously assessing and refining BCM, operational resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution to make informed improvements. + Manage relationship with cross-functional stakeholders to address issues, develop strategy, advocate for change, and implement solutions. + Will manage a team of analysts. **Critical Operations Identification, Assessment, and Improvements** + Assist in establishing, execution and management of GWAM’s operational resilience governance model and deliverables. + Identify GWAM’s critical operations leveraging the enterprise approach. + Assist in continuously monitoring internal and external factors to re-evaluate inventory of critical operations and associated actions required. + Participate in analysis of critical operations including defining scope of critical operations, impact tolerance, end-to-end mapping of assets required for running of critical operations (people, location, technology, process, 3rd party), identify material points of failure, develop action plans to remediate vulnerabilities, and test readiness of critical operations through severe but plausible scenarios. + Partner with critical operations owners, Operational Resilience Office, and enable programs (TPRM, Disaster Recovery, etc) to align, execute, and monitor progress on remediation actions. + Assist in developing, tracking, and monitoring KPIs and KRIs on GWAM’s operational resilience progress and posture. **Maintain Robust Business Continuity Plan** + Assist in leading and managing a team to develop and maintain GWAM’s business continuity plans (BCP), improving completeness and quality of BCP for critical and non-critical processes. + Facilitate and lead regular testing and simulation exercises to ensure the effectiveness and efficiency of BCPs. + Ensure BCPs are reflective of critical operations considerations, where applicable, including impact tolerance and material points of failure. **Ensure Exit Plans for Critical Third Parties are Maintained and Tested** + Assist in leading and managing the validation of critical third parties for GWAM as part of critical operations analysis. + Partner with third party relationship owners to develop and maintain exit plans for critical third parties. + Conduct simulation exercise to ensure the feasibility and effectiveness of exit plans. **Required Qualifications:** + Bachelor's degree in business administration, strategy, operations management, or a related field. Master’s degree preferred. + 3-5+ years of experience in Wealth and Asset Management, with 2+ years in Operations management role. Prior experience in global role preferred. + Proven track record in delivering complex, cross-functional, and time sensitive programs that meets business goals and regulatory expectations. + Strong leadership, communication, and interpersonal skills, with the ability to inspire, motivate, and mentor a diverse and distributed team. + Experience with leading high performing teams including coaching and developing people. + Strong understanding of financial services’ regulations and ability to partner with internal stakeholders, including Compliance and Risk functions. + Strong knowledge of discipline of operational resilience and business continuity risk management. + Experience with executing risk & control self assessments, simulation/scenario testing, process mapping, creating action plans, and identifying opportunities and risks within a business process. + Diligent in maintaining project plans, adhering to a timeline, escalating appropriately and documenting outcomes for reporting to senior stakeholders + Knowledge of risk management principles, best practices, and tools. The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Ubicación principal** Boston, Massachusetts **Semana de Trabajo Comprimida** Híbrido **Se prevé que el rango salarial esté entre** $90,225.00 USD - $162,405.00 USD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley. **Conozca sus derechos (https://www.dol.gov/agencies/ofccp/posters)** **Permiso Familiar y Médico** **Ley de Protección del Empleado contra el Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)** **Derecho al Trabajo** **Verificación Electrónica (E-** **Verify** **)** **Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)** Company: John Hancock Life Insurance Company (U.S.A.)