We are reimagining the Finance function; establishing ways of working that will enable our teams to benefit from the investments that we are making in people, processes, technology and setting up a function fit for the future. Under this model, in-market teams will focus on strategic business partnering and decision-making support, while operational activities will scale within our redefined Global Shared Services (GSS). The Manager of GSS will serve as the liaison between in-market teams and our Finance Shared Service Centres (FSSC). Their role is to support operational excellence and quality, with a strong emphasis on improving Finance customer outcomes. We’re looking for a candidate who demonstrates a solid operational processing background including a keen focus on efficiency and risk mitigation and who is a strong team player and communicator. **Position Responsibilities:** **Service Management and Governance** + Act as a quality gatekeeper, ensuring requests are reasonable and operations comply with agreed SLAs. + Responsible for the escalation and quick resolution of any operational service issues. + Establish a high level of credibility and build professional relationships with our business partners and our customers. + Ensure customer-centered outcomes, manage business relationships and act as a partner for our Business Unit service recipients. Enable feedback channels to the business to align expectations and priorities. + Manage and mitigate operational risk and ensure that issues are escalated in a prompt manner and resolution is effective. + Accountable for timely and accurate closure of the month end/quarter end. + Ensure effective delivery of KPI and KRI reporting, business dashboards and other metrics as required. + Assist in sharing of best practices, fostering collaboration, and innovation across the teams. + Ensure that the FSSC Governance model and Operating Standards are adhered to. **Quality Assurance** + Ensure accurate and timely accounting and reporting performed by FSSC. **Stakeholder Engagement** + Build strong relationships with the in-market finance teams and FSSC professionals. + Act as a trusted advisor for operational and accounting matters. + Provide driver-based analyses on actuals to the stakeholders. + Assist in-market teams in their plan and forecasting processes. **Talent Development** + Provide support and training for the development of our FSSC teams. + Foster a culture of collaboration and continuous improvement. **Required Qualifications:** + CPA or equivalent professional designation required. + 5+ years of progressive experience in accounting and finance. + Good communication and active listening skills, with ability to build and maintain strong relationships across the in-market teams. + Strong knowledge in ERP systems and financial automation tools. + Commitment to client service and problem resolution. **Preferred Qualifications:** + Excellent analytical and problem-solving skills with demonstrated ability to work with complex financial issues and concepts. + Ability to anticipate issues and think proactively to resolve issues and risk. + Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities. + Proficient in MS Office suite including Outlook, Excel, Word, Power Point, SharePoint, PowerBI, PowerApps and Alteryx. + A strong interest in staying updated with the latest technology trends and innovations. + IFRS 17 knowledge. ​ **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido