Manager, Field Services
Dollar Tree
**The Manager of Store Technology Deployment is an enterprise role that ensures hardware technology (e.g., POS registers, pinpads, scanners, etc.) is installed, working, and maintained in all 16,000+ Dollar Tree and Family Dollar stores in the most efficient and cost-effective manner. This role coordinates with internal peers and leaders in IT, Finance, Real Estate/Construction, and Store Operations as well as with trusted Vendor Partners to ensure ongoing operational excellence. The Manager oversees a team of 6 – 12 Associates. Together these associates manage the full lifecycle of store hardware including model evaluation & selection, forecasting & procurement, inventory & asset management, deployment services, maintenance services, end of life disposition, and vendor governance.**
**Duties:**
**Prepare annual budgets, monthly variance explanations/reconciliations & comprehensive forecasting**
**Partner with Fixed Assets to ensure proper recordkeeping for depreciation and tax implications**
**Oversee the management of Change Order & PO approvals, including utilizing accounting best practices**
**Collaborate with Corporate Procurement on RFIs & RFPs for new products and services; negotiate new deals**
**Partner with Legal to review provider contracts and ensure compliance with Company standards**
**Consistently deploy/recoup store technology on time and in full (OTIF) for new stores, renovations, relocations, and closings to meet targeted opening dates (2,200+ Stores on an annual basis)**
**Provide reporting to key stakeholders of any technology issues preventing stores from operating at full capacity**
**Track all deployment related IT issues to full closure before handoff to Day2+ support**
**Track the aging of all technology assets deployed in stores and determine appropriate cadence for replacing older equipment with newer models (11,000+ Stores on an annual basis)**
**Determine appropriate purchase quantities, considering manufacturing lead times, to ensure sufficient inventory is available for refresh projects while minimizing warehousing costs**
**Partner with 3rd party vendors to successfully replace aged technology at thousands of locations with minimal disruption to store operations and ensure appropriate disposal of obsolete inventory**
**Continuously review technology deployment cadence to minimize the number of technology permutations simultaneously deployed in the field and maximize the efficiency of truck rolls to stores**
**Monitor store technology inventory levels, forecast hardware needs, review/approve purchase requests, and verify accurate financial coding**
**Ensure owned assets warehoused with 3rd party providers are accounted for on at least a quarterly basis plus one onsite annual physical inventory**
**Track end of life dates for all existing hardware models, maintain a pulse on the market for next generation options, and guide selection of new equipment**
**Lead cross-functional efforts to plan, select, build, test and certify new devices**
**Manage depot program for deployment of replacement technology when needed for break/fix situations; continuously re-evaluate priorities and SLAs for each unique piece of equipment**
**Ensure 3rd party technician visits to stores are completed in a manner that minimizes store downtime**
**Partner with help desk to monitor breakage rates and chronic issues, perform root cause analyses, and determine appropriate remediation strategies**
**Ensure collection of broken devices so they can be repaired and returned to inventory for future re-use**
**Serve as Dollar Tree’s primary point of contact with providers of store related technology products & services**
**Lead business reviews with key vendor partners; hold providers accountable to meeting contractual SLAs**
**Monitor and challenge change orders for out-of-scope work**
**Required Skills:**
**3+ years of experience in deploying, and managing cloud infrastructure on GCP using terraform**
**5+ years of experience in IT engineering roles supporting a diverse range of technologies**
**Ability to multi-task and work independently in a distributed business environment**
**Strong knowledge of GKE, GCE, AutoML, VertexML, BigTable, BigQuery and Looker**
**Ability to communicate technical information to non-technical audiences**
**Minimum Education and Desired Skills:**
**Bachelor’s degree in business, computer science, MIS or other four-year related degree or 10+ years of related work experience**
**Experience managing the work of external vendors**
**Experience working with IT systems integrators and hardware vendors**
**Retail hardware and services procurement experience, including contract negotiations**
**Advanced oral and written communications as well as facilitation skills**
**Strong project management and process improvement skills**
**Skilled with financial and metrics analyses**
**Team player with excellent collaboration**
**Self-starter with sense of urgency**
**High attention to detail**
Full time
3146 Western Branch Blvd,Chesapeake,Virginia 23321-5517
IT Services
Dollar Tree
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