At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Description

A Brief Overview
Collaborates with the plan sponsor implementation team to gather and analyze client requirements, assist in developing implementation plans, and work with internal departments to ensure the successful execution of implementation projects. Interacts directly with plan sponsors, addresses inquiries, and provides guidance during the implementation process, contributing to the overall success of plan sponsor onboarding.

Position Summary

Collaborates with the various benefit set up teams to gather and analyze client requirements, assist in developing implementation plans, and work with internal departments to ensure the successful execution of implementation projects.Establishes strong relationships with internal partners, serving as the main point of contact for issue resolution.Helps establish and implement function-specific strategies, solutions, and initiatives to achieve business objectives.Integrates client onboarding and implementation processes, coordinating internal resources and ensuring a smooth transition to ongoing service delivery.Assesses team performance and metrics, analyzing data and trends to identify areas for improvement and proactively address any issues or concerns.Constructs continuous improvement initiatives in client service processes, systems, and workflows to enhance efficiency and customer satisfaction.Coaches a team of Dual Entry Analysts, providing leadership, guidance, and support to ensure excellent customer service and client satisfaction.

Required Qualifications

3 to 5 years leadership experience (this position will have 11 direct reports)3 to 5 years project management experience.3 to 5 years of stakeholder management experience – experience with leading, creating and delivering executive presentationsPrior experience with self-funded health insurance plansProficient with MS Office suite applications (PowerPoint, Excel, Teams, Word)Adept at collaboration and teamwork Adept at problem solving and decision-making skills Adept at growth mindset (agility and developing yourself and others) skills Adept at execution and delivery (planning, delivering, and supporting) skills 

Preferred Qualifications

PMP certificationPrior experience working with QuickBase and Salesforce

Education

Bachelor's degree preferred/specialized training/relevant professional qualification. 

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 09/28/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.