Department:

12232 Enterprise Corporate - Data Centers & Disaster Recovery

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

This job is remote, but candidates must be based out of Greater Milwaukee, WI, Chicago, IL, or Charlotte, NC. Occasional travel to these locations is required. Up to 15% travel to Advocate Network Operation Centers.

Pay Range

$62.15 - $93.25

Major ResponsibilitiesParticipates in solution development and system repair tasks, including identification of requirements, design specifications, developing solutions, testing, training, implementation coordination and issue management. Provides regular and comprehensive status reports to management. Leads cross-functional teams through all aspects of project planning, implementation and completionManages project implementation schedules. Analyzes plan variances and takes appropriate action to ensure successful completionEstablishes detailed work plans and estimates for all project phases. Monitors progress against baseline plans. Facilitates timely resolution of issuesAssists with the appropriate integration of technology and ensures that initiatives are aligned to key business drivers/goals of the customer.Creates, monitors and manages staffing levels and production expectations to meet needsWorks with vendors to resolve all product issues, provides product development guidance and escalates major vendor service issues. Establishes service level agreements, and quickly resolves all deficienciesProvides status and issue updates to end user management and key stakeholdersPromotes independent and team continued research and investigation into new technologies and solutions in order to offer solutions to requirements presented for a solutionPerforms human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.Direct Network Operations Supervisors and their teams, scaling NOC performance through strong frontline leadership, accountability, and operational rigorOversees multiple 24/7 Network Operations Centers, ensuring continuous monitoring of networks, systems, and servicesEnsure incident detection, triage, escalation, and resolution follow defined SLAs and runbooksAct as the escalation point for major incidents and outagesLead Major Incident Management (MIM) bridge calls and coordinate cross-functional responseEnsure accurate ticketing, documentation, and event correlationLeverage monitoring, alerting, and automation tools to enable rapid detection, response, and operational efficiency

 

Minimum Job Requirements

Education

Bachelor's Degree in Information Technology or related field

Certification / License

Work Experience

3 years in solution development and support. Includes 1 year of supervisory experience in a multi-discipline environment (including matrix management.

Knowledge / Skills / Abilities

Demonstrated knowledge of enterprise organization structures/workflow and business system architecture and technologyAbility to interact and work through technical requirements with clients to formulate project design and implementation requirements.Demonstrated negotiation and facilitation skills and ability to explain/communicate technical design decisions to usersDemonstrated strong written and verbal communications skills when consulting with internal and external partnersDemonstrated leadership abilities to include project/staff coordination, motivating staff toward common goals, and mentoring new and existing staffAbility to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely mannerStrong organizational and analytical skills. Ability to gather, organize and present data. Strong problem and issue resolution skillsAbility to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner

#LINetworkingoperations

#NOC

#remote

REMOTE FROM: IL, WI, NCNo Relocation, No Sponsorship

Physical Requirements and Working Conditions

This position requires travel, therefore, will be exposed to weather and road conditions.

Operates all equipment necessary to perform the job.

Exposed to a normal office environment.

Preferred Job Requirements

Education

Certification / License

Experience

Knowledge / Skills / Abilities

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.  Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performance

Benefits and more

Paid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term DisabilityFlexible Spending Accounts for eligible health care and dependent care expensesFamily benefits such as adoption assistance and paid parental leaveDefined contribution retirement plans with employer match and other financial wellness programsEducational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.