The Sage Intacct Accountants Program (SIAP) is a strategic partnership between Sage Intacct and CPA.com (an AICPA company) that enables accounting firms to build scalable, technology-enabled outsourced accounting and advisory practices.
The Manager, Customer Success is a strategic role responsible for driving the success of the Sage Intacct Accountants Program (SIAP) through the leadership and execution of the Customer Success Manager (CSM) team. In this role, you will architect and operationalize a customer success strategy that enables accounting and advisory firms to scale their practices, deliver exceptional client outcomes, and achieve sustained revenue growth.

You will translate Sage Intacct’s strategic goals into actionable partner engagement frameworks, ensuring consistent execution across the CSM team. They will serve as a cross-functional connector, aligning sales, services, enablement, and product teams to deliver a unified partner experience that drives adoption, satisfaction, and commercial impact.