Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Sales & Customer Distribution Support

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

We are seeking a dynamic and results-driven leader to join our leadership team at the forefront of driving automation-led transformation across Canadian Personal Banking (CPB) Operations. This role is critical in advancing our automation strategy by owning the development, ongoing maintenance, and tracking of a comprehensive roadmap of core automation opportunities in CPB Operations from strategic initiatives to tactical improvements. The ideal candidate combines strong program management skills with the ability to collaborate cross-functionally and, when required, lead the delivery of select automation initiatives.

Key Accountabilities

Roadmap Ownership:

Develop, maintain, and evolve the end-to-end core automation roadmap across the business, ensuring alignment with strategic priorities and enterprise transformation objectives.

Use Case Management:

Lead discovery and prioritization of automation use cases in partnership with stakeholders across operations, technology, and business teams.

Tracking & Reporting:

Monitor progress against roadmap milestones and KPIs; develop dashboards and regular status reporting to senior leadership and transformation forums.

Enablement & Delivery Leadership:

Support and, when necessary, lead the delivery of high-priority automation initiatives, ensuring they are executed with quality, agility, and measurable business value.

Cross-Functional Collaboration:

Act as a central point of coordination between business units, technology teams, and vendor partners to accelerate execution and resolve delivery blockers.

Change Enablement & Best Practices:

Promote automation adoption by developing playbooks, templates, and engagement models that support repeatable and scalable delivery of automation.

Qualifications & Experience:

8+ years of experience in transformation, automation, or process improvement roles, ideally within financial services or large enterprise environments

Strong experience with automation technologies (Microsoft Power Application, PEGA, IDP, UI Path, IVR, RPA, and AI /ML) and their delivery lifecycles

Strong program/project management capabilities; ability to lead cross-functional initiatives with multiple stakeholders

Strategic thinker with strong business acumen and ability to translate complex opportunities into clear, actionable roadmaps

Exceptional communication, presentation, and stakeholder engagement skills

Familiarity with agile delivery methods and tools (e.g., JIRA, Confluence) is an asset

#LI_Commercial

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet