This employee provides leadership for the Account Coordinators in matters relating to the servicing of customers. Achieves individual quality and productivity goals in accordance with established objectives Manages individual projects and contributes to other operational initiatives outside of team responsibilities JOB FUNCTIONS Provides guidance and leadership to Account Coordinators and assists with referral account management and sales team collaboration Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance Focuses and maintains performance efforts of the team on current business goals Works to ensure that the team is conducting their responsibilities in a professional and courteous manner Serves as a knowledgeable and productive part of the managerial team Implements and monitors new initiatives to enhance the performance of the team and the center as a whole, including identifying opportunities for efficiency improvement and revenue Oversees training of new reps assigned to the team and provides refresher training as needed Conducts team member coaching and disciplinary actions according to policy