Imagine360 is seeking a Manager of Billing to join the team! The Manager of Billing provides leadership and coordination of the day-to-day operations of the Billing department. This position demonstrates a high level of expertise in leadership of core company objectives. Key responsibilities include prioritizing and implementing strategies that increase productivity, timeliness, accuracy and regulatory compliance within the department. This position promotes a positive work environment through strong leadership, transparency, people management leading to high employee engagement and excellent customer experience.\n
Position Location: 100% remote\n
Responsibilities include but are not limited to:\n\nResponsible for the daily management of the Billing Team. \n\nOwn department SOPs and process implementation.\nHires, trains, and professionally develops staff effectively.\n\n\nPlanning and management of department workflows.\nDeliver pertinent department and company information to team members in a timely manner.\nIdentify team member areas of improvement and propose action plans that meet challenges and leverage growth opportunities.\nCoaches and directs team performance by setting clear goals and expectations, establishing key priority indicators, and tracking progress against set goals.\nProvides on-going and timely coaching to team members to deliver outstanding client experience by delivering high quality, accurate information and products to our clients.\nPerforms annual reviews in a timely manner.\nPay roll, attendance and paid time off management. \nPartner with HR as required. \nOwnership of billing department across all claims systems (VBA, GGBAS, EGAS and Javelina)\nOversee billing processes, standards, ensure timely and accurate processing of all billing and rate maintenance procedures.\nEnsures accuracy of monthly bills are sent to clients timely within standard operating procedures.\nCompiles information and reconciles to ensure accuracy for distribution of clients' monthly administrative billing reports.\nCompile, analyze and report client information as requested.\nVerifies accuracy of billing and addresses quality issues in a timely manner.\nFollow up and cooperate with other departments & business leaders to ensure renewal and new group information is accurate and received timely.\nEnsures maintenance of internal control systems, such as check log, billing files, payable and receivable controls, etc.\nAnalyzes department processes and procedures and implements process improvements to ensure accurate, high-quality output is delivered to our customers.\nIdentifies and implements innovative ways to deliver customer service. Proactively reaches out to customers and delivers value added recommendations and solutions. Collaborates with other internal business partners to provide comprehensive solutions for customers.\nEnsure customer issues are quickly remediated and identifies root cause issues to improve department and organizational processes.\nActively participates in and leads organizational and department initiatives to deliver exceptional products and services to our customers.\nAppropriately and quickly escalates customer issues up the chain of command.\nEstablish internal control processes and proper separation of duties to ensure client funds are handled securely.\nCollaborates with others cross-departmentally to improve or streamline procedures to ensure quality.\n\n
Experience\/Education:\n\nPrior TPA operations experience.\nKnowledge of one or more claims systems (VBA, EGBAS, Javelina and\/or GGBAS.)\nExperience in Eligibility, Billing, or related field.\nProgressive leadership experience preferred.\n\n
What can Imagine360 offer you?\n\nMultiple Health plan options\nCompany paid employee premiums for disability and life insurance\nParental Leave Policy\n20 days PTO to start \/ 10 Paid Holidays\nTuition reimbursement\n401k Company contribution\nCompany paid Short & Long term Disability plus Life Insurance\nProfessional development initiatives \/ continuous learning opportunities\nOpportunities to participate in and support the company's diversity and inclusion initiatives\n\n
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Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.\n
Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\n
**RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies\/business partners that have been invited to work on a specific role. Candidate Resumes\/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation**\n