Alexa Excellence's Application Support Team (AXES) serves as Alexa's central defense against large-scale incidents while driving operational excellence across the entire Alexa organization. Our key offering is best-in-class engineering support that combines proactive incident prevention with rapid response capabilities. We are seeking a technical manager with strong leadership, technical acumen, and operational excellence skills to lead a team of passionate engineers responsible for supporting a wide range of Alexa ecosystems. The ideal candidate will have a passion for working with latest technologies, an intent to exercise creativity, and a drive for pushing the boundaries of existing solutions. This role uniquely combines hands-on technical leadership with strategic development initiatives, including building custom tools and automation solutions that enhance Alexa's support environment. You'll mentor and develop engineers while fostering a culture of innovation and continuous improvement. Because of our unique position at the intersection of all Alexa services, you will have limitless exposure to the latest and greatest technologies at Alexa and Amazon, providing unparalleled opportunities for technical growth and cross-functional collaboration that directly impacts millions of customers worldwide.