Description Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Pickup and Returns continues this core customer-centric value by providing pickup solutions for customers that fit their lifestyle. If you are passionate about operations and look around corners for ways to serve customers, we want your help. We are looking for a Manager, Account Management to join the Pickup and Returns team. This role holder will lead a team of Account managers and will focus on improving partner experience for our Lockers and Counter program in US, CA and MX. The role holder will be responsible for relationship building across enterprise and SMB partners to improve customer experience and offer them a safe and convenient location to collect or return their packages. At Amazon Pickup and Returns we are transforming how quickly and conveniently Amazon delivers to its customers. Our partners want to work with us to host lockers so they can offer the latest convenience for their customers. In this role, you'll have the opportunity to work with a wide variety of partners that include national and franchisee locations. Key job responsibilities Lead, coach and inspire a team of Account Managers across multiple regions Own the overall partner experience offering including onboarding, payments and post install support Build and cultivate strong relationships with partners in your business vertical; be a trusted advisor and a business advocate while monitoring Partner satisfaction Relay partner needs and customer feedback to internal Amazon teams including Product Management and Operations Define key success metrics, goals, track progress and manage through obstacles to achieve your objectives Lead cross-functional projects across the team and broader organization that help drive process improvements, increased efficiency, and/or unlock network growth Manage recruiting and hiring efforts across direct team and broader organization Providing thought leadership around planning, roadmaps and execution About the team Amazon PARP is a worldwide network of pickup and return locations. The program enables any business with a physical location to offer secure package pickup and returns to Amazon customers, and in-turn reap benefits from the potential increase in foot traffic and sales at their location. Our Hub partners can select from various product solutions, including Lockers, Counters and Apartment Lockers, to serve customers in their neighborhood. Basic Qualifications - Bachelor's degree - Experience successfully managing dynamic account portfolios - 5+ years of team management experience - Experience analyzing data and best practices to assess performance drivers - Experience influencing internal and external stakeholders - Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems. - Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams. Preferred Qualifications - Experience in E-Commerce, Corporate Retail, Consulting and/or B2B - Superior communication and presentation skills - Experience influencing C-level executives - Experience managing a team and training/on-boarding new members - Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,200/year in our lowest geographic market up to $200,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.