**Schedule** Full-Time: 40 Hours/Weekly **General Summary** Supports the specialty drug therapy management program by coordinating referrals, assisting with patient scheduling, completing pre-visit chart reviews, facilitating medication access and affordability, and performing administrative and clinical support tasks. This role is vital in ensuring seamless patient access to the Wellspan Management of Drug Therapy (MDT) clinic services and specialty medications, enhancing workflow efficiency and patient experience. **Remote Work Capable** **Essential Functions:** + Supports the Management Drug Therapy (MDT) Pharmacist with managing daily referral work queue, monitoring for new patient referrals, and collecting and documenting pre-visit information. + Schedules, confirms, and manages new patient appointments. + Tracks active patient panels to ensure follow-up visits are scheduled on time and aligned with care plans. + Assists patients and providers with access to specialty medications through benefit verification, prior authorization, appeals, and patient assistance programs. + Maintains up to date manufacturer copay or assistance card resources. + Reviews and triages incoming medication refill requests based on established policies. + Collaborates with providers, nurses, and other care team members in the specialty practice or pharmacy to coordinate care. + Monitors adherence and persistence for patients receiving specialty medications; escalating to pharmacist when gaps are identified. + Answers incoming calls and MyChart messages, responds to inquiries, and routes to the appropriate staff. + Supports administrative tasks such as scanning, faxing, and filing. **Common Expectations:** + Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required. + Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + No experience. Required Less than 1 year Experience interacting with customers. Preferred **Benefits Offered:** + Comprehensive health benefits + Retirement savings plan + Paid time off (PTO) + Education assistance + Financial education and support, including DailyPay + Expanded Paid Parental Leave For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org) (https://www.joinwellspan.org/benefits/) WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. **Quality of Life** Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation. Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities. York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.