Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. The Managed Services – Oracle SCM Functional Associate Manager will work as SME and will also assist in the delivery of managed services for support projects for our Oracle ERP and SCM clients. This role is responsible for resolving client issues, guiding the managed services team, and ensuring high-quality, timely service delivery. The ideal candidate will have strong hands-on experience with Oracle Cloud SCM SaaS (WMS, OM, Supply Chain Planning, and Inventory modules), excellent problem-solving abilities, and a commitment to customer satisfaction and continuous service improvement. + 10 years total experience; 5+ years in Oracle Cloud SCM (WMS, OM, Planning, Inventory). + 2+ years in support services for the above modules (or similar). + Hands-on support experience across at least three modules (must include WMS, OM + one of Inventory / Planning / Product Management). + **Module expertise** : + **WMS:** Inbound/outbound operations, RF workflows, replenishment, labeling, cycle counting. + **OM:** Order orchestration, pricing, sourcing, approvals, fulfillment, ship confirm. + **Planning:** Demand/supply plans, collections, exceptions, pegging, S&OP, scenarios. + **Inventory:** Item setup, org structure, UOMs, reservations, transfers, cycle counts. + Good to have: Redwood Visual Builder, Product Management, Supply Chain Execution. + Experience with OTBI/BI Publisher reporting. + Bachelor’s in IT, Business, or related field. + Oracle ERP functional knowledge; at least one Level 2 certification preferred. + Strong analytical, problem‑solving, communication, and interpersonal skills. + Team-oriented with strong organizational and time‑management abilities. + Customer-centric mindset with commitment to high‑quality service. + Knowledge of ITIL or service management frameworks. + Serve as SME for L2/L3 support, including incident resolution, service requests, configuration changes, and enhancements. + Manage day‑to‑day operations of managed services and ensure timely issue resolution. + Troubleshoot and resolve issues for Oracle-managed services teams. + Maintain strong client relationships and ensure high satisfaction. + Monitor service performance metrics and support continuous improvement initiatives. + Collaborate with cross-functional teams for smooth service delivery. + Stay updated on Oracle Cloud releases and industry trends. + Support SLA management and compliance. + Prepare regular performance and client satisfaction reports. The Managed Services Associate plays a crucial role in ensuring the successful delivery of managed services to clients. By effectively helping clients leverage the best out of their ERP systems, the Associate contributes to the growth and profitability of the organization's managed services department. This role requires strong skills, technical expertise, and a customer-centric mindset to deliver exceptional service experience and exceed client expectations. **Position Level** Manager **Country** India At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues. Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements. Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.