Job Summary
Job DescriptionWho We Are
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
Focus of the Role
As the M365 Engineer, your role is key in improving the stability and reliability of our cloud offerings and solutions to ensure continuity of service for our customers. You will be responsible for supporting the end-to-end development of key cloud platform and solutions which includes technical design, integration requirements, delivery and lifecycle management.
You are a specialist across and/or within a technology domain and viewed as the go-to person in the business to provide technical support in the development and delivery of cloud infrastructure platforms and solutions.
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
What You’ll Do
Product & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some really cutting-edge technologies.
This role will be a Microsoft365 & Exchange Engineer that involves development, engineering, configuration, and incident support of our Exchange and Microsoft365 platforms.
The day to day tasks will involve incident queue management, working with engagements from other teams for enabling mail capabilities, account/mailbox management, server patching and maintenance, and security escalations.
The role will largely deal with the messaging platforms such as Microsoft Exchange, but will often extend into the greater Microsoft365 tech stack with Exchange, SharePoint, Teams, Security & Compliance, and need a solid understanding on how the Microsoft stack works on Azure.
There will be opportunities for a variety of different project work across all this tech. It is working as part of a small team, but a close working relationship with other IT teams, such as Network Operations, Application Management, Security, the Service Desk, and our vendors.
Responsibilities:
Apply domain expertise to manage the delivery, integration, operationalisation and lifecycle management of relevant systems, solutions and interrelated components across technology streams
Collaborate with technology partners and diverse stakeholder groups to develop and implement fit for purpose solutions
Manage the optimisation of deployments from test into production across the operational support system environments
Design system lifecycle plans and identify improvement opportunities for solutions to meet performance and operational requirements to achieve business outcomes
Identifies system risks and develop mitigation actions to support the business to address technical issues that have some complexities
Continuously identifies innovative ways to improve current processes, systems and solutions to better meet stakeholder and business needs
About You
To be successful in the role, you'll bring skills and experience in:
Azure
Active Directory (incl Entra ID)
Microsoft Exchange & Exchange Online / SharePoint Online / Microsoft Teams
M365 Defender & Purview
PowerShell
There is also a requirement to be part of a 24/7 On Call rotation roster
We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment