Company Description

Audi Central Houston isn’t just any dealership — we’re the largest Audi store in the country, housed in a striking 7-story facility and consistently recognized as one of the best.

As a proud Audi Magna Elite Society award winner, we set the standard for excellence in customer experience, volume, and team performance.

If you're looking to grow your career with a top-performing store backed by a world-class brand, this is the place.

​​​​​​​Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

 

Compensation (Hourly):

$25.00 - 30.00 / hour

Job Description

Summary:

The Lease Retention Specialist is responsible for managing and reengaging a portfolio of existing lease customers approaching lease maturity.
This role focuses on relationship-based outreach, customer loyalty, and thoughtful follow-up to ensure a smooth lease-end experience and support long-term retention. This is a consultative, low-pressure role centered on trust, consistency, and customer care rather than aggressive sales tactics.

Duties and Responsibilities:

Manage a portfolio of customers with upcoming lease maturities and maintain consistent, professional follow-upProactively reach out to existing leaseholders via phone, email, and text to discuss lease-end options and next stepsServe as a knowledgeable point of contact for customers with questions about lease timelines, renewal paths, or transition optionsProvide a calm, consultative experience that prioritizes customer comfort and long-term loyaltyCoordinate with dealership teams to ensure smooth handoffs when customers are ready to move forwardDocument all customer interactions, preferences, and follow-up plans accurately in the CRMMonitor lease maturity timelines to prevent missed opportunities or customer falloutMaintain timely, organized follow-up to support retention and engagement goalsRepresent the dealership with professionalism and discretion when working with long-term customersSupport overall portfolio health by identifying trends, risks, or retention opportunities

QualificationsPrior experience working with high-line or luxury automotive brands requiredDirect experience supporting or managing automotive lease customers requiredStrong interpersonal and communication skills, especially over the phoneCustomer-first mindset with a calm, professional, and consultative approachExperience in customer retention, relationship management, or automotive customer service preferredAll applicants must be authorized to work in the USA.All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Additional Information

Compensation (Hourly):

$25.00 - 30.00 / hourDepending on experience and qualifications

Schedule:

FULL TIMESundays Always OffSaturday availability required

Perks & Benefits:

Medical, Dental & Vision Insurance401(k) with Company MatchPaid Time Off that Grows with YouSundays Always OffClosed on Thanksgiving & ChristmasEmployee Pricing on Purchases & LeasesFree & Discounted Gym Membership OptionsExclusive Travel Deals on Hotels, Rentals & AirfareCareer Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines