Description

Core Job Requirements/Outcomes

Demonstrate a strong commitment to regulatory compliance by adhering to FDCPA and UDAAP standards and proactively completing all mandatory training to ensure operational integrity.

Effectively manage delinquent accounts by calling on and engaging members with professionalism and empathy to identify causes of default and offer tailored recovery solutions, resulting in decreased loss to the credit union.

Minimize loan losses by preparing and recommending accounts for repossession or charge-off after all primary collection efforts have been exhausted, while demonstrating advanced proficiency through managing higher volumes, executing complex collection tasks, and mentoring others to support team development and operational excellence.

Skills

collection, customer service, loss mitigation, loan servicing, mortgage servicer, customer service collections, loss prevention

Additional Skills & Qualifications

Minimum of two years of experience in account resolution, account maintenance, or a comparable role within a financial institution or related industry

Demonstrated experience negotiating repayment terms and resolving overdue accounts

Ability to manage high call volumes effectively

Experience in consumer collections preferred

Working knowledge of consumer deposit and loan products preferred

Familiarity with FDCPA, UDAAP, and related regulatory requirements preferred

Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams

Job Type & Location

This is a Contract to Hire position based out of Liberty Lake, WA.

Pay and Benefits

The pay range for this position is $22.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Liberty Lake,WA.

Application Deadline

This position is anticipated to close on Mar 6, 2026.

\n

\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

\n\n