JPMorganChase' Receivables Operations delivers lockbox services to clients for multiple lines of business across the firm. The Lockbox Operations division enables customers to outsource their accounts receivables functions by accepting traditional paper-based payments, digitizing supporting documents, and capturing key information on their behalf. 

As an Executive Director for our Receivables Lockbox team, you will oversee the Brooklyn Lockbox operation. You will also act as a global leader for the function, leading a large, complex multi-shift operation, influencing the strategic direction of the business and ensuring best in class delivery for our clients. Collaboration with senior management, vendors, external clients, and internal partners in Technology, Sales, and Product is core to the role.

Receivables Operations is a people-driven business, with several initiatives underway to utilize emerging technologies to further expedite delivery to our clients. Being a leader in Receivables right now presents a unique opportunity to upskill and develop a diverse workforce while working to steer and implement strategic process improvement as the operation evolves.

This role is ideal for a highly motivated individual with advanced leadership skills and proven ability to successfully build and run a large scale operation.

Job responsibilities:

Building and managing, a large scale, complex, multi-shift operation with up to 140 employees and contractors; including training, task allocation, setting deadlines, and managing performanceFormulating strategic, operational, and tactical objectives aligned with organizational goalsCreating a positive and inclusive workplace where all employees thrive and feel like they belongCommitting to hiring and building a workforce that reflects the vast diversity of the communities we serve; integrate and elevate diverse voices. Embrace difference and diversity of identity, experience, and thoughtAnalyzing performance trends, leveraging data to make decisions aimed at improving operational management systems, processes, and implementing best practices to enhance efficiency and effectiveness for our clientsManaging people, risk, process, suppliers, and vendors in order to ensure timely, consistent, high-quality outputManage the organization’s operational budgets, ensuring efficient utilization of resources; eliminate waste, continuously identify opportunities to improve efficiencyConduct risk assessments and implement preventative measures in order mitigate potential risksSupport Managing a separate data entry processing operation from end-to-end, including the implementation of operational policies, processes and services

Required qualifications, capabilities, and skills:

Demonstrated ability to develop a vision and strategy while working in a highly collaborative manner on executionAbility to gain credibility and respect among business leaders, key internal & external stakeholders and staff by demonstrating curiosity, expertise, sound decision making, and possessing excellent communication, influencing, and negotiating skillsExperience leading a large, complex operations team with a highly engaged workforce through establishing meaningful connections with people across all levels of the organizationExhibits excellent judgment and experience making high-impact decisions with accountability and ownership of outcomesExcellent analytical skills and organizational skills with a keen eye for detail; experience using data to adhere to budgets, manage team and individual performance, identify trends, and to solve problemsComfortable with ambiguity, adaptable to change; capable of adjusting strategy or process in response to dynamic business environment and unexpected changes; ability to navigate large organization with confidenceStrategic thinker with exceptional leadership skill to motivate teams, make decisions, and guide the organization toward operational goalsAbility to travel and ability to work non-traditional hours and/or additional hours as business needs arise

Preferred qualifications, capabilities, and skills:

Operations management expertise and passion for continuous improvement; experience standing-up an operation and executing process and innovative strategiesCreative problem solver who is outcome oriented, with proven ability to improve operations performance 10+ years management/leadership experience in a business discipline, or relevant work experience in an Operations environment (Logistics, Manufacturing, Hospitality, etc.)Exhibits a commercial mindset – attitude of personal accountability for the Firm’s resources

This position will require you to work non-traditional hours and/or additional hours as business needs arise.  

Travel is required at times.