"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. + 15,000 trained professionals + 250+ locations worldwide + Fortune 500 + Globally unified systems Major Duties and Responsibilities: + Strengthen relationships with existing house accounts.  + Penetrate organizational structure for house accounts and develop relationships at all  levels beyond main point of contact. + Understand customers' business and strategy and our role with the customer. + Ensure customer satisfaction and follow up. + Communicate service issues to Department Managers/Supervisors. + Action items lists maintained and updated weekly for follow up items. + Identify opportunities and grow business from existing house accounts. + 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls. + Assist with collections when needed. + Manage client profiles  - separated out by location. + Build territory maps showing number of accounts located in each city – update monthly + Teamsell input & management for significant calls. + Fluent in EI systems and demos in order to provide technical updated to LAM accounts + Involve sales and operations at appropriate times. + Share weekly schedule with all Departments to help coordinate and participate in joint account visits. + Turn major business opportunities and proposals over to Sales and operational issues to Ops. + Management of Business Reviews – goal is to have a minimum of one per account per year + Continually seek improvement in procedures and services to create more efficient and cost effective operations. + Assume lead responsibility for the efficient delivery of all local (branch) services. + Assist, and if needed, spearhead problem resolution for issues outside of local branch. + Insure that a functioning and agreed upon invoicing - payment process is in place. + Meet with the local customer to maintain customer information and satisfaction.   + Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business! Requirements- Skills, Education, Experience:  + 5 Years Account Management Experience + Minimum two years Expeditors/industry experience. + Ability to create/write customer requirements clearly for use by other Expeditor employees. + Knowledge of required Expeditors operating systems as well PC skills including word processing. + Demonstrated customer service skills and proven interpersonal skills. + Level one Account Management certification. + Level one Sales certification. Expeditors offers excellent benefits.