A Lobby Ambassador (Emiratization) is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later giving them a warm send- off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

As a Lobby Ambassador, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

Offer consistently professional, friendly, warm, and engaging serviceBe available for guests around the lobby at all times as a point of contactExtend personal service and attention to all and external guests Maintain effective communication with all related departments to ensure a smooth serviceManage guest queries in a friendly, timely, and efficient mannerMaintain up-to-date knowledge of the hotel and local servicesFollow correct reporting procedures if faced with issuesEstablish, promote and maintain good public relations and enhances sales for the hotel at every opportunity

What are we looking for?

A Lobby Ambassador serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitudeGood communication skills (oral and Written)Committed to delivering high levels of customer serviceExcellent grooming standardsFlexibility to respond to a range of different work situationsAbility to work on your own or in teams

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!