Join our dynamic team as a Loan Servicing Specialist IV and make impactful changes in loan servicing processes!

Job Summary: As a Loan Servicing Specialist IV in the Centralized Money Movement Team, you will process high complexity loan transactions, ensuring system integrity and contributing to team success through productivity, quality, and customer satisfaction.

Job Responsibilities:

Create PDF batch work for quality control and document repositories.Enter customer and loan details into the loan system.Process wires, draws, payments, and maintenance transactions.Identify inaccurate, incomplete, or missing information on transactions.Minimize credit and business risk through compliance awareness.Participate in projects and working groups as required.Review and complete escalated requests.Exercise judgment, discretion, and prioritization.Understand and follow bank policy and established procedures.Provide exceptional customer service, including calculating interest and fee accruals.Maintain prompt communication with business partners on request status.

Required Qualifications, Capabilities, and Skills:

Completion of High Value Business Entitlements (HBVE) background checks.Bachelor’s degree in Accounting, Business, or Finance.4 years of loan operations or quality control experience.Proficiency in Microsoft Office applications.Adaptability to internal tracking systems.Knowledge of ACBS and/or Loan IQ.Understanding of US Dollar and Foreign Currency Loans.Working knowledge of legal/credit documents.Ability to interpret standard reports and forms.Excellent communication skills.Exceptional customer service skills.

Preferred Qualifications, Capabilities, and Skills:

Experience with WLS Flow team as a Loan Servicing Specialist III.Ability to adapt to internal tracking and monitoring systems.