Apply today to become a part of an exciting team making impactful changes in the financial services industry!

Job Summary: 

As a Loan Servicing Specialist IV in the Centralized Money Movement Team, you will process high complexity loan transactions, ensuring accuracy and compliance with bank policies. You will also handle escalated research and maintenance transactions, contributing to team success through productivity and quality customer satisfaction.

Job Responsibilities:

Create PDF batch work for quality control and document repositories.Enter customer and loan details into the loan system.Process wires, draws, payments, and maintenance transactions.Identify and correct inaccurate or incomplete transaction information.Minimize credit and business risk by adhering to procedures and policies.Participate in projects and working groups as needed.Review and complete escalated requests.Exercise judgment, discretion, and prioritization.Provide exceptional customer service and maintain proactive communication with business partners.Meet or exceed established Service Level Agreements.

Required Qualifications, Capabilities, and Skills:

Successful completion of all periodic High Value Business Entitlements (HBVE) background checks.4 years of prior loan operations and/or quality control experience in banking or financial services.Proficient in Microsoft Office applications (Excel, Word, Outlook).Ability to adapt to internal tracking and monitoring systems.Knowledge of ACBS and/or Loan IQ.Understanding of US Dollar and Foreign Currency Loans.Working knowledge of legal/credit documents.Excellent interpersonal and written/verbal communication skills.Ability to effectively multi-task and prioritize workloads.

Preferred Qualifications, Capabilities, and Skills:

Bachelor’s degree or higher in Accounting, Business, or Finance preferred.Experience with internal tracking and monitoring systems.Strong organizational and time management skills.Demonstrated attention to detail and accuracy.Ability to maintain high performance levels in stressful situations.Innovative thinking and problem-solving skills.