Join the firm that FORTUNE has named one of the top five “World’s Most Admired Companies” and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.

As a Loan Servicing Manager III within JPMorganChase, you will manage a team of loan servicing specialists to ensure smooth loan portfolio operations. Your responsibilities include interpreting loan documents, interacting with stakeholders, and overseeing deadlines. You will use your deep understanding of loan servicing and lending services to make impactful decisions affecting operations and financial management. Advanced conflict management skills will be crucial for resolving issues, while strategic planning abilities will guide the direction of loan servicing operations. Your role is pivotal in fostering continuous improvement, driving performance, and nurturing future leaders within the team. Additionally, you will support the expansion and scale of the Agency/Off-Balance Sheet Servicing team with world-class loan servicing capabilities to enable growth in Fannie Mae, Freddie Mac, and CMBS offerings.

Job Responsibilities

Oversee the interpretation of loan documents, ensuring accurate and timely servicing of our loan portfolio.Lead a team of loan servicing specialists, fostering a culture of continuous improvement and driving performance.Utilize advanced conflict management skills to resolve any arising issues within the team or with external stakeholders.Leverage expert strategic planning abilities to guide the direction of our loan servicing operations, aligning with the firm's long-term goals.Nurture future leaders within the team, providing mentorship and facilitating skill development.Manage a team, ensuring they are equipped with necessary skills, resources, and support to be successful in their roles. Provide guidance and coaching to drive performance.Maintain metrics to measure team performance and enforce a robust quality control environment.Assist in building and maintaining a servicing framework for Freddie Mac and Fannie Mae products.Identify process gaps and areas for process improvement, and assist in implementing solutions.Work closely with WLS teams and commercial real estate business functions on operational readiness matters to ensure that anticipated time frames are met.Foster a collaborative environment and be a culture leader.

Required Qualifications, Capabilities, and Skills

Seven or more years of experience in managing loan servicing operations, with a focus on interpreting loan documents and overseeing deadlines.Proven track record of leading diverse teams in a financial services environment, with a focus on driving performance and fostering continuous improvement.Demonstrated advanced proficiency in conflict management, with experience in resolving complex issues within teams and with external stakeholders.Expertise in strategic planning within the lending services sector, with a history of making impactful decisions that align with long-term organizational goals.Proven experience in mentoring and developing future leaders, with a focus on facilitating skill development and nurturing talent.Strong leadership skills with a proven ability to motivate and coach a team.Effective time management skills and ability to work on various projects simultaneously.Excellent communication and collaboration skills, with the aptitude to build strong relationships.Proficient knowledge of mortgage products, financial services, lending, and real estate compliance in addition to loan servicing standards.Analytical skills, including ability to use data to make informed decisions.Bachelor’s Degree

Preferred Qualifications, Capabilities, and Skills

Strong organizational skills that enable efficient functioning in high-volume, fast-paced, deadline-oriented environments, ensuring adherence to service level agreements.Outstanding leadership qualities, demonstrated through the ability to deliver feedback, mentor, and coach others by leveraging experience to foster development and high performance.Proficiency in developing quantitative reports to analyze performance and inform data-driven decision-making, enhancing operational insights and strategies.Proven ability to manage multiple teams and managers, ensuring effective coordination and leadership across diverse groups.Expertise in ensuring timely group delivery and execution of all daily controls, with a focus on adherence to Key Performance Indicators (KPI) targets.Agency product experienceStrategy software knowledge