Join our dynamic team and lead impactful change in our Client Contact Center. Apply today to be part of a business with ambitious growth plans!

Job Summary: As a Client Contact Center Leader in our team, you will provide leadership and management for segments within our Client Contact Center, coordinating with global stakeholders and driving strategic initiatives.

Job Responsibilities:

Oversee loan booking, funding, research, maintenance, payments, advances, and terminations.Set direction, policies, and guidelines for the team.Drive change initiatives, business strategy, and technology enhancements.Implement risk control processes and operational business models.Manage loan documentation, closings, audits, and operational risks.Develop team members, manage talent, and plan succession.Mentor, train, and assist new and existing team members.Create and implement departmental procedures.Lead resource planning, talent management, and diversity initiatives.Deliver exceptional client experiences in Equipment Finance.Set team performance standards and monitor overall performance.

Required Qualifications, Capabilities, and Skills:

Undergraduate degree in accounting, finance, economics, or math (5+ years related experience accepted).Demonstrated leadership success (5+ years).Extensive experience in commercial loan operations.Experience reading and interpreting loan documentation.Excellent verbal, written, interpersonal, presentation, and negotiating skills.Strong organizational skills and ability to prioritize tasks.Strong customer service aptitude.Excellent interpersonal skills to influence and lead diverse teams.Experience in training and motivating individuals.Strong analytical, problem-solving, and judgment skills.