Join a team where your expertise shapes the future of lending services. At JPMorganChase, you’ll find opportunities for career growth, skill development, and meaningful impact. Be part of a collaborative environment that values your ideas and supports your professional journey. Experience the benefits of working with industry leaders dedicated to your success. Take the next step in your career with us.
As a Loan Servicing Associate I within Lending Services, you manage a portfolio of loans and ensure compliance with terms and deadlines. You use your problem-solving skills to resolve issues and contribute to process improvements. You’ll collaborate with stakeholders, train junior team members, and help drive positive outcomes for clients and the firm. Your work supports our commitment to excellence and client satisfaction, while fostering a culture of teamwork and growth.
You will work alongside experienced professionals, gaining exposure to diverse loan products and servicing processes. The role offers opportunities to develop your skills in project management, stakeholder engagement, and strategic planning. You’ll play a key part in maintaining high service standards and supporting the firm’s long-term goals.
Job responsibilities
Interpret and manage loan documents for assigned portfoliosEnsure compliance with loan terms and deadlinesIdentify and resolve loan servicing issues within established policiesCollaborate with internal and external stakeholders to facilitate discussions and negotiationsPropose and implement improvements to loan servicing processesProvide training and guidance to junior team membersManage projects and support operational initiativesApply strategic planning and time management to align operations with goalsMaintain accurate records and documentationSupport client service operations and enhance satisfactionAdhere to service level agreements in a high-volume, deadline-driven environment
Required qualifications, capabilities, and skills
Two years of experience managing and interpreting loan documents in a financial institutionProficiency in conflict management and negotiationStrong critical thinking and problem-solving abilitiesExperience training and guiding others in loan servicing tasksAdvanced strategic planning and time management skillsAbility to work efficiently in a fast-paced, high-volume environmentStrong organizational skills and attention to detailEffective communication and interpersonal skillsDemonstrated ability to work independently and as part of a teamCommitment to maintaining compliance and service standardsWillingness to learn and adapt to changing priorities
Preferred qualifications, capabilities, and skills
Experience collaborating with cross-functional teams to enhance client serviceFlexibility and adaptability in dynamic environmentsPositive attitude and motivation to contribute to team successSelf-starter with initiative and curiosityStrong relationship-building skillsAbility to ask thoughtful questions to improve understanding and performanceSupportive and collaborative approach to teamwork
Required or additional information
Visa sponsorship is not available for this position.Work schedules will be full-time in office, on a 40-hour per week schedule.