Apply today to join an exciting team making impactful changes in the Mortgage Finance sector. Be part of a positive culture where your contributions matter.

Job Summary: 

As a Loan Servicing Associate in the Global Securitized Product team, you will manage daily balancing of Mortgage Finance customers’ accounts and provide end-of-day reports. You will ensure all Service Level Agreements are met and serve as the primary interface with customers.

Job Responsibilities:

Process customer funding and paydown requestsBalance customer funding and operating accountsPerform warehouse facility maintenance and facilitate training for new usersReport, research, and review cash flowsEnsure timely escalation and resolution of inquiriesUtilize technology to analyze client disputes and offer solutionsReport on defects and enhancements to applications/processesParticipate in application user acceptance testingDrive risk and control agendaPrioritize workflow and escalate when requiredRead and analyze loan level activity

Required Qualifications, Capabilities, and Skills:

Bachelor’s degree from an accredited university5+ years’ experience in accounting and collateral managementExperience reading and interpreting loan documentationExperience managing high volume workflow and account assignmentsExperience in the approval and release of agency formsTeam-oriented with excellent communication and client service skillsSelf-reliant and highly organizedIntermediate knowledge in performance metrics and client invoicesIntermediate Excel and PowerPoint knowledge

Preferred Qualifications, Capabilities, and Skills:

Experience communicating with clients over the phone

Optional Additional Information:

Schedule: 100% in office, Monday – Friday, 8:00am – 5:00pm (CST)