If you’re passionate, curious and ready to make an impact, we’re looking for you to help us grow our businesses for the future.

 

As a Loan Servicing Analyst within the Client Onboarding & Services team, you will report to a Loan Servicing Manager. You will be responsible for assisting the Commercial Term Lending (CTL) clients thru inbound calls & emails. The role is an individual contributor, with primary function of handling incoming calls from both internal and external clients. 

Job Responsibilities:

Develop expertise in CTL loans and services.Enhance service quality and client experience.Focus on resolving issues in a single call to deliver professional service.Provide clear and concise email responses to clients.Analyze transactions, statements, and loan documents for resolving client inquiries.Maintain comprehensive knowledge of products, loan types, and services, and explain them accurately.Accept and process payments over the phone.Conduct thorough research on accounts and complete necessary servicing forms.Serve as a liaison between client managers, Operations, Treasury, and Loan Servicing for optimal service.Identify and manage issues and risks to prevent fraud and enhance controls.Prioritize workload to maximize productivity using time management and organizational skills.

 

Required qualifications, Capabilities, and Skills:

Adaptability to work in a fast-paced, constantly evolving environment.Strong client focus with urgency and commitment to service excellence.Exemplary team working skills with a professional, positive, and supportive attitude.Excellent written and verbal communication skills.Versatile learner with the ability to quickly assimilate new industry, company, product, or technical knowledge.Highly organized with the ability to manage competing priorities and ensure timely task delivery.Demonstrated professional presence with adaptability to evolving needs and situations.

Preferred Qualifications, Capabilities, and Skills:

College degree preferred, or equivalent work experiencePreferred minimum of one to three years of customer service, operations, sales or portfolio management experience, preferably with work experience primarily in banking or the financial service industryProficient PC skills including Word, Excel and PowerPoint