Work Location:

Lewiston, Maine, United States of America

Hours:

40

Pay Details:

$61,880 - $92,560 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Loan Operations Supervisor II oversees operations of several functions or processes within Loan Operations including managing personnel and daily workflow.

Depth & Scope:

Supervises operations of multiple functions or processes within operations. Modifies procedures to improve performance of units supervised within framework of established policiesWorks with Group Management to address performance problems, hire staff, train team members, etcOften manages a unit or units geographically separated from immediate management through subordinate supervisorsEnsures SLAs are consistently metGenerates Insurance Letters, a 2nd review of all insurance letters is completed daily before mailing to the customerQC of department work provides a 2nd review and sign off on insurance checklists for all bank placed insurance collectionsMonitors day-to-day activities of the departmentHandles escalated customer issues if customer requests to escalate and reviews information with the customerParticipates in project teams within team or across the divisionReviews bank placement daily reports for volume of bank placement for day, and reviews daily coming due reports for volume of agency faxes and calls for the dayWorks to incorporate WOW! Standards within teamFacilitates meetings; records minutesRecommends and implements the achievement of process enhancementsApplies knowledge of All Loan Operations in achieving efficiency and productivity objectives for the groupDevelops relationships with management of internal and external functions/departments to enhance productivity of managed unitsSeeks to influence others as needed to gain support and sponsorship for departmental initiativesSupervises bank conversions as they pertain to managed operational units. This includes, but is not limited to: maintaining the project plan, ensuring tasks are completed within established guidelines, and the migration of all necessary functionsDevelops overall operational plans for assigned areas of operations. Participates in the development of strategic operational plans and leads the implementation of plansDevelops and maintains an overall operating budget and ensures adherence to budget. May delegate budgetary assignments to subordinate managersFacilitates change through positive reinforcement of milestones and successes escalating key issues to more senior management as necessaryMonitors production volumes, SLAs, staff capacity, staff training needs.  Provides recommendations for resource re-allocation, adds to staff as needed (temporary/permanent)Completes the performance management process with employees, supporting Employees in their personal and performance developmentSupervises the team by recruiting, training and coaching

Education & Experience:     

High School Diploma1-5 years' experienceIn-depth knowledge of principles and practices related to the operational areas managed is requiredStrong leadership, delegation, coaching, and mentoring skillsExcellent problem/conflict resolution skillsExcellent written and verbal communications skillsIn-depth knowledge of relevant banking rules and policies is requiredAbility to balance competing priorities and make sound decisions within, and outside of, established policy is requiredAbility to develop new policies and procedures in response to changes in business environment is requiredWork supervised is generally divided in 4 to 6 functions and total Employees supervised is usually between 35 and 75Occasional travel may be necessary

Preferred Qualifications:  

Prior leadership experienceResidential Lending backgroundFidelity and Sagent/ Loanserv experience

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.