About this role:
Wells Fargo is seeking a Loan Documentation Processor in Credit Card department. Learn more about our career areas and lines of business at www.wellsfargojobs.com.
In this role, you will:
Support in performing a variety of loan documentation duties on moderately complex loans to ensure compliance with company's policies and procedures for loan products
Perform loan documentation for moderately complex loans
Process and close for loan products
Interpret Loan Documentation policies while analyzing applicant, property, and documentation, ordering all required verifications, documentation, and subsequent follow ups
Receive direction from Loan Documentation supervisor and escalate non-routine questions
Manage an assigned pipeline of loans and provide guidance and training to other Loan Documentation individuals
Interact with immediate Loan Documentation team and functional area on routine process
Required Qualifications:
2+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
Experience with systems such as CUSP, FDR, IRRIS/XPM, SVP, or similar
Knowledge and understanding of credit cards
Independent self-starter with the ability to manage a pipeline of work
Ability to analyze applicable policies and procedures to ensure the financial integrity of customers
Proven strong phone etiquette skills
Experience collaborating with other team members and lines of business to evaluate challenging situations
Customer service focus and creative problem-solving techniques
Strong analytical skills, high attention to detail and decision making ability
Intermediate Microsoft Office skills
Excellent verbal, written and interpersonal communication skills
Ability to achieve high production and quality standards
Be adaptable to constant change
Ability to work effectively, as well as independently, in a team environment
Job Expectations:
Start date: February 9th, 2026
Location: 2800 S Price Road Chandler, AZ 85286
Training Schedule: Monday-Friday (12 weeks in office)
Work Schedule: Tuesday-Saturday 6:00am-3:30pm
This position is not eligible for Visa sponsorship
This position offers a hybrid work schedule
Ability to work additional hours as needed
Must be able to attend full duration of required onsite training period
Posting End Date:
12 Jan 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.