Val Media is a pioneering digital media network in Malaysia, dedicated to Value-Driven Digital Excellence. Our ecosystem includes flagship media properties such as ProductNation and our creative powerhouse, Val Creative. We specialise in high-production video, virtual production, and social commerce. As we continue to push the boundaries of digital storytelling, we are expanding our focus on livestream services and creator-led affiliate marketing to help brands thrive in the evolving e-commerce landscape. Role Summary: We are looking for an experienced livestream operations specialist to run our livestream service and own the end-to-end delivery of livestream sessions. You will manage brand stakeholders, coordinate freelance hosts, and continuously improve performance through a strong operating rhythm, clear standards, and data-driven iteration. This role is accountable for the quality, reliability, and growth of our livestream services. Key Responsibilities: 1) Livestream Operations (End-to-End Delivery) + Own the weekly livestream calendar across multiple brands; ensure coverage for double-session days. + Build and maintain run-of-show templates, preflight checklists, rehearsal standards, and day-of execution flow. + Lead pre-live preparation: product sequencing, key selling points, promos/vouchers, studio/tech readiness, and contingency planning. + Direct the live session as Showrunner: pacing, coordination with tech/moderation, and rapid issue resolution. 2) Brand & Stakeholder Management + Act as the senior operational point of contact for livestream clients; set expectations and secure approvals on time. + Translate brand objectives into weekly livestream plans (themes, hero SKUs, promo mechanics, and targets). + Partner with clients on campaign moments (launches, mega days, seasonal pushes) and manage surge planning. + Own service-level delivery: on-time execution, consistent quality, and professional communication. 3) Freelance Host Management (Talent Roster) + Own the host roster: sourcing, auditions, training, and performance management. + Match hosts to brands based on tone, category strength, and conversion style. + Create host briefs and prep packs (scripts, product sheets, brand dos and don'ts, objection handling). + Ensure host availability and back-up coverage; maintain a reliable bench of vetted talent. 4) Team Leadership & Cross-Functional Coordination + Lead the team with clear goals, coaching, and accountability + Establish a cadence of weekly planning, rehearsal, live execution, and performance review. + Maintain documentation and SOPs so delivery remains strong even during staff changes or client surges. + Hire, onboard, and upskill team members as the service grows 5) Creator/Affiliate Support (nice to have, but valuable) + Track high-level affiliate funnel metrics (recruitment, activation, retention, content output) + Support affiliate recruitment planning: creator tiers, outreach messaging, onboarding packs, activation cadence) Requirement: Must Have + Proven experience with livestream operations (social commerce, live shopping, or equivalent live production). + Strong showrunning/producing instincts: you can plan, direct, and troubleshoot in real time. + Experience managing talent (hosts/creators) or vendors/freelancers; comfortable giving clear performance feedback. + Operational discipline: checklists, schedules, asset tracking, and high reliability under pressure. Nice to Have + Hands-on familiarity with major livestream commerce platforms (for example: TikTok Shop, Shopee Live, Lazada Live) or similar. + Client-facing experience with multiple stakeholders and tight timelines. + Comfort reading performance data and coaching the team/hosts based on insights (retention, CTR, conversion, AOV). + Strong communication in English and/or Bahasa Melayu. Working Style & Expectations + Highly organised and calm under pressure; able to make fast decisions during live sessions. + Clear communicator who can align clients, hosts, and internal operators quickly. + Comfortable with a hands-on role: you may jump in to solve operational gaps when needed. + Willing to work flexible hours tied to livestream schedules (including evenings/weekends). How to Apply Please share your resume/CV and a short note highlighting 2–3 livestream programs you have worked on (scale, frequency, and outcomes). If available, include links to livestream recordings or case studies.