About us

Are you passionate about delivering exceptional service and creating memorable experiences? This is an amazing opportunity to join Aspire Lifestyles (a subsidiary of International SOS), the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world’s most premier brands to drive loyalty and create value in their customer portfolios.

Your Role: Deliver premium customer service through phone, live chat and emailProvide personalized solutions for a wide range of customer requests, from travel planning to lifestyle recommendationsStay updated on the latest program benefits, local events, and trends to offer innovative and resourceful solutionsBuild lasting relationships with customers by understanding their unique needsAssist with ad-hoc projects and tasks as assignedAbout you Proven experience in customer service, call centers, luxury brands, or hospitality industry is a plusStrong multitasking and time-management skills in a fast-paced environmentExcellent problem-solving abilities and a proactive, can-do attitudeIn-depth knowledge of local events, trends and city highlightsExperience working with international contacts to fulfill reservations or requestsA passion for travel, lifestyles experiences, and delivering exceptional serviceOutstanding communication and customer service skillsFluency in spoken and written English, Cantonese and Mandarinwillingness to work rotating shifts, including weekends and public holidaysFresh Graduate is welcome to applyImmediate availability is highly preferredWe offer: Structured training programs and continuous on-the-job developmentRotating shift schedule with 5-day work weeks (including weekends and public holidays), between the hours of 7:30am and midnightShift allowance and overtime payCompetitive salary package with monthly incentive bonusDouble PayDiscretionary BonusPaid annual leaveAdditional leave such as birthday leaveGroup medical insurance (including spouse and children, if applicable)Clear career progression opportunities