About Company:
Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.
At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.
Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com
About the Role:
The Lifeline Fulfillment Specialist plays a critical role in ensuring that health and safety equipment reaches individuals who rely on Lifeline services for emergency response and personal security. This position is responsible for managing the end-to-end fulfillment process, including order processing, inventory management, and timely delivery coordination. The specialist works closely with healthcare providers, customers, and internal teams to maintain accurate records and resolve any issues related to shipments or equipment functionality. By maintaining high standards of accuracy and customer service, the Lifeline Fulfillment Specialist directly contributes to the well-being and peace of mind of vulnerable populations. This role requires a detail-oriented and proactive individual who can handle multiple tasks efficiently while adhering to compliance and quality standards within the healthcare services industry.
Minimum Qualifications:
High school diploma or equivalent required.Experience in order fulfillment, inventory management, refurbishment.Basic computer skills including proficiency with Microsoft Office and order and inventory management systems.Strong attention to detail and ability to manage multiple tasks simultaneously.Excellent communication skills, both verbal and written.Preferred Qualifications:
Proficiency with specialized inventory or customer relationship management (CRM) software.Demonstrated ability to work effectively in a team-oriented environment.Responsibilities:
Process and fulfill Lifeline equipment orders accurately and efficiently, ensuring timely delivery to customers.Maintain and update inventory records to ensure availability and proper stock levels of Lifeline devices and accessories.Coordinate with shipping carriers and internal departments to track shipments and resolve any delivery issues.Communicate effectively with customers and healthcare providers to confirm order details and provide status updates.Identify and report any discrepancies or equipment malfunctions, facilitating prompt resolution with technical support teams.Ensure compliance with company policies, healthcare regulations, and quality standards throughout the fulfillment process.Assist in continuous improvement initiatives to optimize fulfillment workflows and enhance customer satisfaction.Skills:
The Lifeline Fulfillment Specialist utilizes strong organizational and multitasking skills daily to manage order processing and inventory control efficiently. Attention to detail is critical when verifying order accuracy and maintaining compliance with healthcare regulations. Effective communication skills are essential for interacting with customers, healthcare providers, and internal teams to ensure smooth coordination and problem resolution. Proficiency with computer systems and software supports accurate data entry, tracking, and reporting of fulfillment activities. Additionally, problem-solving skills enable the specialist to address shipment issues and equipment discrepancies promptly, contributing to overall customer satisfaction and operational excellence.