Our client, a leading technology organization, is seeking a Level One Case Management: Help Desk to join their team. As a Level One Help Desk professional, you will be part of the IT support department supporting a dynamic team. The ideal candidate will demonstrate excellent communication skills, technical proficiency, and a customer-focused approach, which will align successfully in the organization. **Job Title:** Level One Case Management: Help Desk **Location: NYC** **Pay Range:** $55.00 **What's the Job?** + Provide technical support to end-users via phone, email, and in-person interactions. + Troubleshoot and resolve hardware and software issues on PCs, laptops, mobile devices, and peripherals. + Manage and prioritize service requests using the ServiceNow ticketing platform. + Deliver exceptional, white-glove support to C-suite executives and other staff members. + Administer and manage mobile devices utilizing Mobile Device Management (MDM) and two-factor authentication tools. **What's Needed?** + 3–5 years of experience in a helpdesk or technical support role. + Proficiency with Windows OS and Office 365 troubleshooting. + Strong problem-solving and troubleshooting skills across multiple devices. + Familiarity with ServiceNow, MDM, and authentication tools such as 2FA. + Excellent communication and customer service skills, with the ability to work independently and manage priorities effectively. **What's in it for me?** + Opportunity to work with a leading organization in the technology sector. + Engage in a role that emphasizes customer service and technical expertise. + Gain experience supporting high-level executives and diverse IT environments. + Work in a collaborative and innovative team environment. + Competitive hourly pay rate with potential for growth and development. **Upon completion of waiting period, consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._ ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.