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Role Summary
Responsible for the operation, maintenance, and operational support for applications integrated with Windows File Services, focusing on incident/request resolution, monitoring, minor configuration changes, and coordination of lifecycle activities with platform teams.

Key Roles & Responsibilities
•    Resolve all application-related incidents and service requests within agreed SLA timelines, ensuring accurate ticket updates and documentation.
•    Perform proactive health checks, monitoring, and maintenance of application servers and databases.
•    Provide second-level support for application issues and root cause analysis.
•    Perform minor configuration changes and standard changes; coordinate patching and upgrades with designated platform teams.
•    Support lifecycle events through pre/post validation and documentation; execution handled by platform teams.
•    Operate and maintain Java-based applications (Glassfish/Payara) and associated web services.
•    Collaborate with development teams for operational readiness and compliance during feature rollouts (not coding).
•    Identify automation opportunities and collaborate with CSI team for implementation.
•    Ensure compliance with security, governance, and audit requirements.
•    Support eDiscovery and audit requests by preparing and delivering application data according to defined guidelines.

Knowledge Skills & Attributes
•    Application operations basics for Java/Payara/Glassfish stacks (service control, configs, logs).
•    Oracle/PostgreSQL fundamentals (read‑only queries, index/job status checks, backup/restore validation coordination).
•    Familiarity with REST/API integrations, job schedulers, and message queues used by the applications.
•    Comfort with PowerShell/SQL for operational checks and with CI/CD pipelines (read/change tickets; not authoring complex pipelines).
•    Basic understanding of Network file shares
•    Strong understanding of ITIL processes for L2 operations and escalation boundaries.
•    ITIL (Incident, Request, Change, Problem, Knowledge); strong ticket hygiene and change evidence practices.
•    Understanding of security/compliance expectations; meticulous documentation and auditability.
•    Clear, concise communication with technical and non‑technical stakeholders.
•    Analytical problem‑solving; ability to follow runbooks and escalate effectively.
•    High attention to detail, prioritization, and time management under SLA pressure.

Academic Qualifications & Certifications

•    Bachelor’s degree in IT or equivalent experience.
•    ITIL v4 Foundation (plus)
•    DevOps Foundation/Practitioner (for CI/CD awareness) (plus)
•    Vendor‑neutral database fundamentals (Oracle/PostgreSQL basics) (big

plus)

Required Experience
•    Operational support experience for enterprise applications in multi‑environment setups.
•    Proven capability handling incidents/requests, conducting health checks, and executing minor configuration changes.
•    Experience working with ITSM tools (e.g., ServiceNow) and collaborating across platform/security/network teams.
•    Demonstrated rigor in documentation, change evidence, and post‑event validation.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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