About the Role

The Legal Operations Analyst is a data-driven problem solver and technical specialist supporting the Legal Department’s matter management and eBilling processes. You’ll be the primary administrator for ONIT, the Legal Department’s eBilling tool, drive automation and reporting, and partner with attorneys, vendors, Finance, and AP to deliver efficiency and actionable insights.

Key Responsibilities

Matter Management & eBilling (ONIT)

Administer and optimize the ONIT eBilling platform: resolve vendor onboarding issues, rate card conflicts, invoice submission errors, and implement billing rules

Monitor invoice lifecycle in ONIT, inclusive payment oversight and payment status updates

Maintain and support matter data hygiene (budget issues, workflow phase issues, timekeeper rates) and enforce Outside Counsel Guidelines (OCGs) within ONIT

Developer & Automation Skills

Design, configure, and maintain ONIT eBilling workflows, billing rules, and integrations with Finance/AP systems

Develop custom scripts, automations, and API integrations to streamline invoice lifecycle (submission, review, approval, payment) and reporting

Troubleshoot and resolve ONIT platform issues (vendor onboarding, rate card conflicts, invoice errors, data hygiene)

Process Improvement & Technology Enablement

Map and improve legal operations processes using Lean/Six Sigma methods

Evaluate and implement new Legal Ops tools (ONIT, ServiceNow, Third Party Benchmarking tools); write procedures and quick reference guides; deliver training and support

Vendor Management & TPRM

Lead onboarding for law firms and legal vendors in ONIT; coordinate with Risk Analyst on Third-Party Risk Management (TPRM) reviews and updates

Manage timekeeper rate analysis, benchmarking, and approvals; support preferred-provider programs

Governance & Compliance

Ensure compliance with OCGs, billing rules, and financial controls; maintain accurate records for audits and management reporting

Partner with Finance and AP on monthly close activities, accruals, and reconciliations

Required Skills & Experience

Bachelor’s degree in Business, Data/Analytics, Finance, Information Systems, or related field.

3–5 years in Legal Operations, Finance, or Analytics supporting eBilling/matter management.

Hands-on experience with ONIT eBilling platform or similar platform a plus

Advanced Power BI/Tableau skills; strong Excel (Power Query, Pivot Tables, VBA); SQL proficiency.

Experience with Python, Power Automate, or similar scripting/automation tools.

Familiarity with ServiceNow for legal support requests.

Understanding of legal spend drivers, timekeeper structures, rate cards, and OCG compliance.

Strong process mindset and stakeholder management skills.

Preferred Qualifications

Experience with other legal tech platforms a plus.

Lean/Six Sigma certification or demonstrable process improvement results.

Minimum Salary:​

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.​

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.​

In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.​

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We Offer:​

Permanent contract from day one​

Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)​

Gold Medical Package for employees and their families (partner and children)​

Premium life insurance package and private pension plan​

Wide range of soft skills training, technical workshops, language classes and development programs​

Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​

Variety of well-being programs​

Additional benefits available depending on the seniority of the role

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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