**Job Title** Portfolio Admin Associate Manager **Job Description Summary** Responsible for managing the workflow and the day-to-day activities of the team for a specific functional or geographical area that supports the Portfolio Administration Service Line. The associate manager is also responsible for supporting the day-to-day activities at the client level and being a point of escalation for any questions or concerns that arise. **Job Description** + Manages a domestic portfolio life of lease after initial lease setup + Abstracts term and conditions into system of record (SAP) (e.g. amendments, terminations, non-renewals, etc) + Administers critical dates in accordance with the real estate lease agreements + Processes landlord/tenant payments (e.g. rent, CAM, and other lease related charges) + Perform landlord/tenant CAM/Opex reconciliations + Ensure lease data is compliant for lease accounting reporting (FASB) + Reviews and approves work performed by other lease management specialists + Request/collect outstanding landlord security deposits + Updates system of record when discrepancies are identified through approval process and/or data integrity report + May provide guidance and training as needed + Request vendor setup from vendor management team and aligns in system of record + May participate in system testing + Request certificate of insurance for new leases and/or new landlord entity ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Manage all Portfolio Administration services for a specific team/account. • Oversee associates and operations on a day-to-day basis ensuring work is completed and deadlines are met • Provide leadership to staff with the goal of maximizing technology resources and improving processes • Provide new team integration and onboarding process • Support new hire training • Create and maintain trust and strong relationships with team members • Ensure specified account needs are met across team • Recommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performed • Outline or oversee the continuous updates to the process playbooks • Support timely and accurate reporting to senior leadership and clients • Handle or oversee monthly rent and other critical reporting for clients and senior leadership • Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus • Execute special projects as assigned by senior leadership • Collaborate with other divisions and Client entities including Transaction Management, Facilities Management, Construction/Design, legal, etc. as needed • Support and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintained • Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines • Stay up to date on the latest industry standards and trends KEY COMPETENCIES 1. Leadership 2. Strong Customer Service Skills 3. Strong Communication Proficiency (oral and written) 4. Organization Skills 5. Technical Proficiency 6. Analytical Skills 7. Research Skills 8. Detail Oriented 9. Sense of Urgency EDUCATION • Bachelor’s Degree preferred in any field; business, finance/real estate, accounting ideal ADDITIONAL ELIGIBILITY QUALIFICATIONS • 3+ years relevant work experience • Ability to read and understand financial statements • Strong interpersonal skills • Ability to manage multiple high priorities • Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint) WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 75% of the time; and extend hands and arms in any direction. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **HRServices@cushwake.com** . Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”