Job Description

What is this opportunity?

This role will deliver and innovate comprehensive training programs that equip and empower new assistants/associates to master their roles through dynamic, multi-format training solutions that drive efficiency, client service and team contribution, with emphasis on virtual accessibility and long-term success through coaching and behavioral support.

Key Responsibilities

Program Leadership

Own and innovate the Admin/Associate Fundamentals virtual training program, including innovation, delivery, and resource creationSupport the Intro to Branches - New to Head Office ProgramSupport the annual WM Intern Essentials ProgramMaintain the New to DS online course content with current, relevant curriculum

Training Delivery & Support

Deliver robust orientation and process training across virtual and in-person formatsProvide periodic support for regional training sessions across the countryConduct post-program coaching and behavioral assessmentsGenerate proactive reporting to Branch Management Teams

Curriculum & Content Development

Review and update training materials to reflect evolving processes, role requirements, and industry trendsCreate and maintain professional training materialsIntegrate emerging policies and organizational updates into programs

Stakeholder Collaboration

Consult with Branch Managers, Operations Managers, and Regional teams to identify learning needsServe as subject matter expert with external vendors and senior managersPartner strategically with Head Office teams to align training goals and share best practicesPresent in training programs as needed

Logistics & Project Management

Manage all logistical coordination (invitations, room bookings, materials production, timely follow-up)

Must Have

2+ years of experience in a support role within Wealth Management/DS IA teamsSolid knowledge of wealth management industry, products, operational requirements, and client/IA needsExcellent organizational skills and meticulous attention to detailSelf-motivated, proven ability to work independently with minimal supervisionStrong written and verbal communication skillsAbility to collaborate effectively across teams and be perceived as a trusted business partner and subject matter expertComfortable with public speaking and presenting to groupsStrong commitment to client service excellenceAbility to build and maintain effective professional relationships

Nice to Have

Flexibility in adapting to evolving priorities and responsibilitiesCuriosity and commitment to innovationDemonstrated willingness to share best practices and drive continuous improvementPrevious training/coaching experienceCompletion of CSC/CPH

Job Skills

Adaptability, Career Development, Coaching Others, Collaboration, Communication, Customer Knowledge, Group Problem Solving, Presentation Delivery, Product Knowledge, Professional Presentation, Relationship Building, Results-Oriented, Time Management, Training and Development, Wealth Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-03

Application Deadline:

2026-02-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$67,000.00 - $110,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.