**GENERAL DESCRIPTION:** The Learning and Development (L&D) Specialist plays a key role in supporting the operational and administrative functions of the L&D team. This individual ensures the smooth execution of onboarding, training programs, and learning initiatives throughout the year. They will work closely with the Head of L&D and senior team members to maintain calendars, coordinate logistics, and manage learning systems and documentation. **MAJOR DUTIES & RESPONSIBILITIES:** **Administrative Support** For the Head of Learning and Development: + Process monthly expense reports + Provide occasional calendar management support, including scheduling key meetings and events. + Process invoicing and expenses for L&D + Load vendor contracts into BuySmart database **Learning & Development Support** + Schedule onboarding sessions and recurring L&D programming across the calendar year. + Coordinate product course update meetings with Manager, Learning Design and subject matter experts + Maintain and update the master L&D calendar, ensuring alignment with business priorities. + Coordinate logistics for in-person and virtual learning sessions, including room bookings and invitations. + Manage and update the L&D SharePoint site with L&D colleagues. + Under the direction of the Manager, Learning Design, support LMS (Learning Management System) administration, including user list management, enrollment tracking, and reporting. Under the direction of Senior Learning Consultants: + Distribute program surveys and follow up to ensure completion by learners. + Update program documents annually based on guidance from senior L&D team members. + Ensure all materials reflect current processes, and branding. **Education & Experience** + Minimum of 2-3 years’ experience in administrative roles + Excellent organizational, negotiation, customer service and interpersonal skills + Written and Verbal communication skills + Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and SharePoint. _This Position Description is intended to describe the general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties and skills_ _required_ _for this job classification._ **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido