**Job Title** Lead Workplace Experience Coordinator **Job Description Summary** The Workplace Experience Lead is a key member of the Cushman & Wakefield onsite account team for the client. This individual will be responsible for supporting the implementation of a workplace experience program that leverages technology, workplace design, amenities, and services to help drive employee engagement and retention for our client – ensuring people feel productive, healthy, and happy in a frictionless workplace. This individual will be responsible for overseeing day-to-day tasks and initiatives carried out by Workplace Experience Coordinators within a dedicated region to ensure results related to all employee experience and customer satisfaction KPIs are delivered, providing timely and quality service delivery. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude with exceptional leadership and communication skills, and have the ability to support facilities management and operations professionals while managing a team in a faced-paced environment. **Job Description** + Provide continuous support to employees assisting users in the workplace. This includes, providing employees with relevant tools, training, and information to effectively carry out day-to-day tasks. + Act as the captain of assigned location(s) with accountability over the workplace and user experience. This includes being an expert on site-related information, space types, equipment, and technology available to users in the workplace. + Assist the Workplace Experience Manager implement experience related guidelines, best practices, training, and standards for employees and cross-functional service teams. + Supervise execution of day-to-day tasks and initiatives carried out by Workplace Experience Coordinators ensuring operations and processes align/comply with client needs and objectives. + Administers Workplace Experience team members and third party service provider on-boarding process, including new employee orientation, training, equipment and software ordering. + Establish appropriate space coverage and employee work schedules based on client needs as well as assigning tasks and cross-training staff to perform multiple duties as back-up. + Regularly assess space readiness ensuring workspaces, conference rooms, and offices are safe and employee ready; communicating remediation to appropriate personnel where required. + Log, dispatch, and monitor user requests and work orders related to workplace assistance, facilities management, and technology, ensuring timely completion and quality service delivery. + Provide support for employees transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing, and reinforcing protocols & etiquette. + Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed. + Collect quantitative and qualitative data measuring workplace experience delivery. This includes creating reports, sharing key findings and behavioural trends with leadership and cross functional teams. Key Competencies + Leadership - Ability to support and guide individuals and teams toward the fulfillment of goals and objectives. + Communication – Ability to share information through verbal and written word in a professional timely manner. + EQ - Showcase exceptional emotional intelligence and empathy. + Organized - Detail oriented, confident, self-starter with exceptional organizational skills. + Proactive - Maintain a “can do” mentality with the ability to take initiative and act with minimal information. + Character - Demonstrate integrity, accountability, self-awareness, and strong work ethic. + Professional - Project an approachable and professional image in personal appearance and demeanor. + Flexibility - Ability to manage change and work under pressure while acting in a calm manner + Desire to achieve goals and dedication to continuous professional development and improvement. + Demonstrate strong business acumen driving successful strategy execution. + Ability to manage interactions and correspond with executive level clients and individuals at all levels. + Competency in Microsoft Office Suite (Outlook, Excel, PowerPoint, and Word) required. + Must be able to use laptop, mobile device, and wireless technologies. **Important education** Four-year college/university degree / Minimum high school degree Or 4-7 years of hospitality experience in lieu of a degree **Important experience** Minimum 2 years of managerial/people management experience in related fields: hospitality/travel, retail, real estate services, or change management. WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions. **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. _While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear._ aap/eeo statement Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. other duties This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. **_Note_** _: This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location._ Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $76,500.00 - $90,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **HRServices@cushwake.com** . Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”