Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. 

As a Lead Technical Program Manager in Consumer & Community Banking, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities: 

Drive business management excellence across the Home Loan Servicing line of businessCollaborate with cross-functional teams, including engineering, product, and business stakeholders, to deliver business and program management objectives, and deliverables, ensuring alignment with overall business goalsIdentify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain operational efficiencyImplement best practices and continuous improvement initiatives to enhance the efficiency and effectiveness of technology portfolio management processesChampion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the teamMonitor and report on the performance of the technology portfolio, facilitate regular portfolio reviews to assess status, risks, and resource allocation, and make recommendations for adjustments as needed

Required qualifications, capabilities, and skills:

5+ years of experience or equivalent expertise in business or program management, operating in a complex organizationAdvanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clientsProven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environmentDemonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activitiesExperience in running technology programs at scaleAbility to adapt and pivot to different projects and priorities, demonstrating flexibility and resilience in a dynamic work environment

Preferred qualifications, capabilities, and skills:

Experience in developer platforms and toolsExperience with Agile/Scrum frameworks and tools to deliver customer outcomesA desire to learn and grow in a large, fast-paced and technology-focused organizationStrong understanding of technology trends, project management methodologies, and portfolio management tools.Managing various aspects of a program including scope definition & alignment, program governance & reporting, delivery & risk management, quarterly & annual planning, and stakeholder management across various levels of the organization