Job Description: 

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. 

As a Lead Technical Program Manager in Global Banking Technology's Wholesale Client Servicing team,  you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Wholesale Client Servicing is a part of the Global Banking Technology organization responsible for delivering and supporting an industry-leading technology solutions. The Lead Technical Program Manager will support in the role of Chief of Staff/ Business Manager and manages the day-to-day business operations and strategic programs needed to shape the foundational structure that enables Wholesale Client Servicing to deliver world class products. In this role, you will be partnering with our Leadership team, Product Owners and Technologists around the world to create and manage best in class strategic programs. These programs will be focused on executive communications, data driven organizational decision making, perfecting processes and tooling, steering senior level governance programs, and supporting diverse cultural initiatives.

Job Responsibilities: 

Manage Chief-of-Staff and Business Manager responsibilities for the Client Onboarding & Servicing and Lending Services Product Lines, inclusive of managing day to day operational strategies and optimizing existing team processesDevelop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutionsIdentify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentumCollaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goalsPartner with managers across the organization on Book of Work oversight to ensure the right talent alignment for initiativesUtilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectivenessManage critical strategic initiatives as part of the program manage critical strategic initiatives identified by the Wholesale Client Servicing teamChampion globally inclusive cultural initiatives 

Required qualifications, capabilities, and skills:

5+ years of experience or equivalent expertise in technical program management or skills, leading complex technology projects and programs in a large organization

Experience in program/project/technology management, consulting, operations, or a combination of these

Proficiency in crafting visually compelling and cohesive narratives, with experience in creating engaging digital content and enhancing communications through innovative design and storytelling techniques.Excellent verbal and written communication skills with the ability to collaborate and work with senior leaders Proven excellence in writing, editing, and communication skills, with a strategic approach and attention to detail.Experience taking complex and ambiguous information and refining it into meaningful content and clear action plansStrong critical thinking and creative problem-solving skills (e.g., identifying trends, patterns, and root cause analysis using a diverse toolkit to address the root cause)Ability to establish and build strong relationships and partnerships across cross-functional teamsAbility to take on increasing management responsibility and project/program ownershipHighly organized, detail-oriented, and proactive self-starter with the ability to influence cross-functional teams and adapt to new domains, while managing change in high-pressure, shifting environments.

Preferred qualifications, capabilities, and skills: 

Advanced proficiency in tools for governance documentation and communications, such as PowerPoint, Excel, Microsoft Teams, Confluence, Tableau, and JIRA. Reporting tools is a plus