Lead Specialist, Product Management

Description: This role aligns with a Product Operations Specialist.

Location: UK – London (Hybrid: 

Reports to: Executive Partner, Product Management

About Pearson 

Pearson is an ed tech company whose mission is to have a direct relationship with millions of lifelong learners. As the world’s learning company with more than 18,000 employees operating in 70 countries, we provide content, assessment, and digital services to learners, educational institutions, employers, governments and other partners globally. We are committed to helping equip learners with the skills they need to enhance their world of opportunities. We believe that wherever learning flourishes so do people. 

The Role 

We embrace an SVPG-inspired Product Operating Model, empowering our product teams to solve hard problems – customer problems and business problems – in ways that our customers love, yet work for our business. Product companies depend on strong products, and strong products come from firm foundation of practices, tools and a supporting culture. We are seeking a Senior Product Operations Analyst to help us build and scale this foundation. 

You will enable our product teams to work more effectively through tooling excellence and innovation, improvement through data, clear processes and capability building. You will bring order to complexity - defining standards, helping teams adapt, helping configure systems, building metrics and dashboards, and delivering training that drives consistent, effective practice across a large product organisation. 

This is not simply a tools administration role. You must understand product management best practices deeply enough to design workflows, metrics, and dashboards that support good PM discipline, user centricity and help teams see where they can improve. You will develop metrics that gives product teams and leadership visibility into how work flows, where bottlenecks exist, and what good looks like. 

We are looking for someone who is passionate about Product, fixing broken processes, bringing structure to ambiguity, and organising effectively. You find genuine satisfaction in taking something messy and making it work well. You are highly organised, systematic in your thinking, and energised by enabling others' success. 

What You'll Own 

Tooling Standardisation & Training 

Drive the ongoing governance, monitoring, and enforcement of Jira and Jira Product Discovery standards, ensuring consistent usage, driving adoption, and incorporating learnings to continuously improve configuration and practices 

Design and deliver training programmes on product tools and workflows; create materials that enable self-service learning 

Administer and support product analytics and engineering metrics tools (e.g., Mixpanel, SEI, Jellyfish) 

Evaluate emerging tools and recommend additions or changes to the product toolchain 

Metrics & Dashboards 

Develop metrics and dashboards that give product teams and leadership visibility into workflow health, delivery performance, and improvement opportunities 

Define and instrument leading indicators that help teams identify issues early and track progress 

Ensure data quality and consistency across product management systems 

AI & Automation 

Identify opportunities for automation in product workflows; build and maintain automation flows using Jira automation, integration platforms, and AI tools 

Stay current on emerging productivity and AI tools; pilot innovations and scale what works 

Share automation best practices across the product community 

Process & Documentation 

Document and maintain product operating standards, playbooks, and process guides 

Create templates and frameworks that drive consistency while remaining practical 

Identify and fix process friction; continuously refine based on feedback and evidence 

Communication & Community 

Draft and distribute communications to the PM community - announcements, updates, and guidance 

Support Product Management Community of Practice logistics and content 

Collect and synthesise feedback; report on tool adoption, training effectiveness, and operational health 

About You 

4-6 years of experience in product operations, business analysis, or similar enabling roles 

Deep expertise in Jira and Jira Product Discovery - configuration, workflow design, and administration 

Experience with product analytics and engineering metrics tools (e.g., Mixpanel, Amplitude, SEI, LinearB, Jellyfish) 

Proven ability to design and deliver training - comfortable presenting to groups and creating effective learning materials 

Experience building metrics, dashboards, and reports that drive visibility and improvement 

Understanding of product management best practices - knows what good PM discipline looks like 

Highly organised and systematic - brings structure to ambiguity and follows through relentlessly 

Strong documentation and communication skills - creates clear, practical resources 

Passion for fixing process and enabling others' success 

Preferred Experience 

Experience in product operations roles, enabling PM teams at scale 

Familiarity with AI and automation tools (e.g., Zapier, Make) for workflow automation 

Background in SaaS, EdTech, or complex B2B environments 

Atlassian certifications or formal training in Jira administration 

What You'll Get 

Shape how product teams work: Define the tools, metrics, and practices that hundreds of PMs use daily 

High visibility: Work across the entire product organisation 

Innovation opportunity: Lead AI and automation initiatives 

Part of transformation: Contribute to building modern product practices at a global learning company 

Apply now and help shape the future of learning.