Job Title: Lead ServiceNow (Portal) Developer

Location: Washington D.C. – Hybrid Remote

Eligibility: Candidate must possess an active Secret clearance

Job Description:

Job Description:

Lead ServiceNow Developer with Portal Experience

Education: Bachelors with 10+ Years of Professional Experience

Position Location: Remote

Clearance level: Secret

Qualifications

- 3 years or more of experience developing ServiceNow solutions in
Portal

- 5 years or more of General ServiceNow Implementation experience

- Demonstratable experience building portal widgets and customizing
ServiceNow components

- Design, develop, and maintain custom ServiceNow Service Portals,
ensuring intuitive user interfaces and optimal user experience

- Create and enhance custom widgets using AngularJS, JavaScript, HTML,
and CSS to extend portal functionality and meet specific business
requirements

- Hands-on experience configuring or building ServiceNow applications

- Experience in supporting architecture and product owner team in
establishing users, groups, and roles in ServiceNow

- Support program team as technical advisor, overseeing technical
aspects of implementations, resolving technical issues, and defining
best practices for configuration, scripting, and workflow automation

- 3 or more years of Integration experience (SOAP, REST, and JSON as
well as JDBC and file imports)

- In-depth knowledge of ServiceNow platform capabilities and best
practices

- Strong scripting skills in JavaScript

- Experience in customizing UI and creating complex workflows

- Understanding of integration techniques with external systems

- Experience working in IL5 and IL6 environments is preferred

- ServiceNow certifications preferred

- ServiceNow Certified System Administrator preferred

- ServiceNow Certified Application Developer preferred

Responsibilities

- Collaborate closely with stakeholders to address specific business
needs and enhance client satisfaction through effective ServiceNow
solutions.

- Partner with Solutions Architects and Business Analysts to gather
and document business objectives and functional requirements.

- Portal Design, Creation of Widgets, Workflow Integration and
automation

- Work closely with government Product Owners to translate
requirements to technical implementation and delivery

- Support architects in designing and integrating ServiceNow with
other systems and applications.

- Facilitate data migration processes from legacy systems to
ServiceNow, ensuring data accuracy and consistency.

- Conduct detailed testing of ServiceNow configurations to confirm
functionality and safeguard data integrity.

- Monitor platform performance and apply strategies to optimize the
efficiency of ServiceNow solutions.

- Support the program team on change management activities

- Provide training and resources to help end-users smoothly integrate
and adopt the implemented solutions.

- Diagnose and resolve technical issues related to ServiceNow
deployments.

- Stay informed about the latest ServiceNow features, updates, and
best practices to drive continuous program improvements.

- Collaborate with scrum team members in an Agile / Scale Agile
Framework environment

- Ensure technical documentation for configurations and customizations
is thorough and complete.