Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At Cricket Wireless, we’re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improve lives and allow millions to share the stories and experiences that matter. Our Corporate teams are fueled by innovation and a desire to connect the world in meaningful ways. Join our team and bring your bold ideas, supporting and transforming our business across areas like marketing, finance and more.

This career step requires senior level experience. A Scrum Master is the servant leader of a scrum team. The scrum team uses an agile scrum development methodology which allows the team to self- organize and make changes quickly.

What you'll do:

The Scrum Master guides a scrum team on how to use Agile/Scrum practices and how to get the most out of self-organization.
Assesses the maturity of the scrum team, providing support and coaching their team to higher levels of maturity at a pace that is sustainable and comfortable to the team.
Removes impediments and/or guides the team on how to remove impediments.
The Scrum Master facilitates and leads Agile ceremonies (Daily Standup, Demonstration, Story Point Estimation, Retrospective, Iteration Planning, Backlog Grooming) and fosters continuous improvement.
Remove impediments to a team’s productivity by shielding them from outside influences.
Empower teams and facilitate creativity while guarding quality and monitoring iteration progress while striving for successful completion.
Represent the team to management.
Disseminate information to the team, including metrics and charts.
Work with other Scrum Masters to ensure organizational process improvement.
The Scrum Master builds and maintains a trusting and safe environment where problems and issues can be raised without fear of blame, retribution, or being judged.
As a servant leader, the scrum master protects the team from external distractions, allowing the team to focus on the work to which they have committed.
Job Contribution: Senior level technical expertise. Deep technical knowledge and subject matter expert on ATT/Cricket technologies.

Key Responsibilities:

• Review IT change requests and approve as appropriate.
• Establish and improve IT change management processes, including mentoring teams and identifying enhancements.
• Support SOX audits by providing documentation and insights on change management and ITGC controls.
• Identify and implement opportunities for process improvement and automation within change management and compliance frameworks.
• Responsible for trending and analysis of key process metrics.
• Manage complex projects and stakeholder expectations with complete end-to-end engagement responsibilities from requirements, project communication, audit and compliance, budget management, change management, and final project closure.
• Work closely with Program Managers, Product Owners, UX Designers, Technical leads, and customers.
• Navigate between differing Software Development Life Cycles (SDLC) including waterfall, agile, hybrid, and DevOps.
• Basic knowledge of ServiceNow, Azure DevOps, and ITIL a plus.

Supervisor:

No

TCP Career Step Differentiator:

Organizes and improves a single agile team supporting complex, large solution, and/or portfolio scales.Specialized in improving team efficiency and working with multiple dependencies outside of their team-of-teams.Work closely with Principal-level Scrum Masters to operate Scrum Master Communities of Practice.

Education:

Bachelor’s degree (BS/BA) desired in Computer Science

Experience:

5+ years of related experience.Certification is required in some areas.

Our Lead Scrum Master earns between $128,400 - $192,600. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage  401(k) plan  Tuition reimbursement program  Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  Paid Parental Leave  Paid Caregiver Leave  Additional sick leave beyond what state and local law require may be available but is unprotected  Adoption Reimbursement  Disability Benefits (short term and long term)  Life and Accidental Death Insurance  Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  Employee Assistance Programs (EAP)  Extensive employee wellness programs  Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,AT&T internet (and fiber where available) and AT&T phone

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.  Apply today!

Ready to join our team? Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Atlanta, Georgia

Salary Range:

$128,400.00 - $192,600.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-94083 Date posted 01/13/2026