Job Title

Lead Receptionist

Job Description Summary

We are seeking a professional, proactive, and personable Lead Receptionist to be the face of our workplace, ensuring an exceptional experience for all visitors and colleagues. You’ll play a vital role in creating a polished, welcoming, and well-run office environment.

Job Description

Key Responsibilities

Front-of-House & ReceptionDeliver a consistently professional welcome to all guests, clients, and contractors.Act as the main point of contact for all front-of-house enquiries and support.Ensure a high standard of presentation and functionality in reception areas, meeting rooms, and visitor facilities.Manage visitor sign-in, security protocols, and access badges.Anticipate and respond to visitor needs to provide an outstanding experience.

Office Facilities & Collaboration SpacesOversee refreshments, snacks, and meeting room readiness.Coordinate meeting room bookings, setups, and AV support.Ensure workspaces are reset and clean after use.Maintain strong relationships with internal teams and external vendors to ensure seamless delivery of services.

Safety, Security & AccessibilityChampion health, safety, and access protocols across all front-of-house areas.Liaise with security regarding passes, ID badges, and safety measures.Provide or coordinate assistance in medical situations.Communicate site rules to guests and ensure compliance with visitor protocols.

Administration & SupportHandle general office duties and provide ad-hoc support to the wider facilities team.Support internal events and respond quickly to requests from key stakeholders and leadership.Supervise and support reception colleagues to ensure consistent coverage and service levels.

What We OfferFree parking or complimentary shuttle service from local public transport linksSubsidised breakfast and lunch options onsiteOn-site coffee and cake bar for daily treatsAccess to gym facilities to support your wellbeingRegular social events to help you connect with colleagues and enjoy a vibrant workplace culture

INCO: “Cushman & Wakefield”