**Job Description:** **This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.** At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. Responsible for supporting quality standards, methodologies, and processes in alignment with industry best practices. **What you’ll do** Typical tasks may include, but are not limited to, the following: + **Process Improvement and Quality Assurance:** Analyzing current processes and recommending improvements to enhance efficiency and quality. Conducting root cause analysis and implementing corrective actions to resolve product quality issues. + **Data Analysis and Performance Metrics:** Collecting, tracking, and analyzing performance data to identify trends and areas for improvement. + **Documentation and Reporting:** Maintain detailed records of process changes, quality checks, and improvement initiatives. + **Project Management and Collaboration:** Facilitating process improvement projects, ensuring timely completion and adherence to budget. Collaborating with cross-functional teams and external vendors to implement process changes and support continuous performance improvements. + **Other duties as assigned:** Supporting processes related to surveys, customer support, performance evaluation, and/or training. **What you’ll need** + Bachelor’s degree (BS/BA) desired. + 5+ years of related experience. + Certification is required in some areas. **What you’ll bring** + An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge of AI technologies. + The role will lead redesign of how business customer experience fiber service delivery through AI, automation, and data-driven insights to improve speed, reliability, personalization, and scalability of service delivery. + Leads significant projects with strategic autonomy, influencing executive decisions. + Mentors and trains less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership. Our Lead Qual/M&P Process, earns between $118,800 - $178,200. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  **Joining our team comes with amazing perks and benefits** + Medical/Dental/Vision coverage  + 401(k) plan  + Tuition reimbursement program  + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  + Paid Parental Leave  + Paid Caregiver Leave  + Additional sick leave beyond what state and local law require may be available but is unprotected  + Adoption Reimbursement  + Disability Benefits (short term and long term)  + Life and Accidental Death Insurance  + Supplemental benefit programs: 8critical illness/accident hospital indemnity/group legal  + Employee Assistance Programs (EAP)  + Extensive employee wellness programs  + Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, + AT&T internet (and fiber where available) and AT&T phone If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today! **Weekly Hours:** 40 **Time Type:** Regular **Location:** Dallas, Texas **Salary Range:** $118,800.00 - $178,200.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status