**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.** Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. **Fiche de poste :** **Key Responsibilities** **On-Road Operations (Primary)** + Complete assigned delivery and pickup routes in line with express service commitments. + Provide on-road support to drivers for routing issues, delivery exceptions, and service escalations. + Support route recovery during delays, high volumes, or driver absenteeism. + Ensure accurate scanning, shipment handling, and proof of delivery compliance. + Act as first escalation point for on-road operational issues. **Driver Support & Compliance** + Coach and guide drivers on safe driving, route discipline, and service standards. + Reinforce compliance with uniform, vehicle condition, and professional conduct requirements. + Monitor and report attendance issues, safety incidents, and operational risks. **Customer Interaction (On-Road)** + Support resolution of delivery issues with customers during route execution. + Handle sensitive or high-value deliveries as required. **Morning In-Building Support (Limited)** + Provide brief morning support when required, limited to: + Dispatch readiness checks + Urgent route or address clarifications + No routine warehouse, sorting, or administrative responsibilities. **Experience & Requirements** + Valid vehicle driving license, manual. + Proven experience in express courier or last-mile delivery operations. + Strong route knowledge and decision-making ability. + High safety awareness and customer service focus. **Performance Measures** + On-time delivery and pickup performance + Safety and compliance adherence + Effective on-road driver support + Service recovery success rate **Responsibilities:** Learns and properly executes UPS safe driving methods. **Qualifications** : Ability to lift up to 70 lbs./32 kgs. Complies with UPS appearance guidelines Excellent customer contact and driving skills Meets local age and operations requirements to operate a vehicle Availability to work 6 days per week **Type de contrat:** en CDI _Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._