About this role:

Wells Fargo is seeking a Lead Operations Processor supporting the Specialty Print team within Consumer, Small & Business Banking Operations (CSBBO). For additional information on lines of business, refer to the external Careers Site at www.wellsfargojobs.com.

In this role, you will:

Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goalsExercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirementsInteract with internal customersLead or contribute to implementation of new or revised processes and procedures that require coordination among operation teamsEnsure staff consistently review job instructions prior to processing workPerform or guide others on complex escalated issues that require planning, evaluation, and interpretationConfirm staff accurately log discrepancies and escalate concerns to management for review and resolutionPrioritize work and provide daily work leadership and mentorship to teamReinforce expectations for verifying completeness and alignment of all incoming and outgoing workProvide feedback and present ideas for improving or implementing processes and tools within departmentProvide training and technical guidance for less experienced staffEnsure staff maintain required daily logs, spreadsheets, and worksheetsMonitor adherence to established procedures to confirm work is completed accurately, thoroughly, and in compliance with organizational standardsReceive direction from leadersServe as a resource to other departments on transaction structure, documentation, and company policiesValidate that productivity measures, quality metrics, and other operational trackers are updated accurately and timelySupport management in the day-to-day supervision of less experienced teams, providing guidance, and resolution to issues contributing to overall effectiveness of teamCoordinate staff rotation across multiple workstreams to balance workload and maintain operational continuityEncourage staff to support a culture of continuous improvement through proactive feedback and collaborationOversee the identification, documentation, and timely reporting of quality issue

Location: 12301 Vance Davis Drive

100% on-site at stated locationRelocation assistance is not available for this position

Shift: 6:00 a.m. – 2:30 p.m. ET, Monday-Friday

Shift is subject to change based upon business needs Shift may require additional hours, including weekends or holidays, as needed or scheduled

Required Qualifications:

6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Adaptable and flexible in both individual and team settings across all organizational levelsAdvanced collaboration, influencing, and organizational skills with strong attention to detail and accuracyAnalytical and data-driven, with experience using metrics to inform effective business decisionsClear and effective communicator, skilled in presentations, project meetings, and stakeholder engagementCreative and proactive problem-solver, independently addressing enterprise needs with innovative solutionsDemonstrated track record of achieving business goals while fostering a collaborative, team-oriented cultureDemonstrates integrity and professionalism in all interactions, including senior leadershipExperienced in driving organizational change and delivering measurable, results-oriented outcomesProcess improvement expertise, including assessment and recommendations for increased efficiencyProficient in managing multiple priorities in fast-paced, high-demand environmentsSkilled in cross-functional collaboration, including navigating matrixed organizations and building partnershipsStrategic thinker, able to synthesize complex data to identify risks, customer impacts, and financial implicationsStrong decision-making and judgment, resolving issues independently and overcoming obstaclesExperience with Wells Fargo Print Services processes and proceduresExperience with graphic designAdvance Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams) skillsProficient Adobe Acrobat Pro and Fiery skillsExperience with print machinery such as: Canon 6000 and Ricoh Pro C9500 experience including the ability to troubleshoot, and resolve, common problemsExperience with Wells Fargo programs, systems, and tools such as eProcurement, FDR/Fiserv, Hogan, Oracle (Warehouse Management system), or Quite Imposing (Document Editing Program)

Job Expectations:

Ability to work additional hours, and/or weekends, as needed or scheduledAdhere to standards outlined with written policy as well as applicable State and Federal regulationsThis position is not eligible for Visa sponsorshipWillingness to work 100% on-site at stated location on the job opening

IMPORTANT INFORMATION: 

AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONSOnce your application is received, Wells Fargo will make initial contact with you via e-mailPlease ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. If your contact information has changed, please update prior to applying to this positionBased on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Posting End Date: 

1 Feb 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.