Job Description:

This position will only be located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

What you’ll do:

The FirstNet Response Operations Group (ROG) Division Chiefs are available 24x7x365 in response to requests from public safety agencies. There are frequent weekend and evening hours required.

Pre-Incident:

Monitor provided systems/communications for reports of:

 Emergency/unplanned network augmentation requirements affecting FirstNet customers

  Requests for FirstNet deployable coverage for planned events (festivals, sports, parades, etc.)

 Planned network maintenance outages affecting FirstNet customers

Directly interface with Network Disaster Recovery, GTOC, Sales, Radio Access Network, External Affairs, and other internal response partners

Build and maintain relationships with key stakeholders, including state and federal officials, within assigned region,

Participate in trade shows, panels and other events as requested by leadership and stakeholders

Maintain all assigned equipment

Response:

Intake and triage all public safety requests for connectivity support

Function as the Response Operations Incident Commander or Section Chief during an incident/event

Maintain “cradle-to-grave” visibility and responsibility for all deployments in assigned region

Monitor all applicable Key Performance Indicators and escalate when necessary to ensure compliance with all contractual obligations

Deploy as directed to emergent or planned events, potentially for several days

Develop Incident Actions Plans for planned and large-scale emergent events

Prepare and communicate Situation Reports as required

Communicate with public safety partners to ensure initial and ongoing requirements are met

What you’ll need:

The FirstNet ROG division supports our nation’s first responders in providing, operating, and assuring critical services for the full spectrum of public safety operations including coordination and direction of deployable FirstNet assets when the macro network is compromised or unavailable to public safety for any reason.  You will be providing FirstNet deployable communication assets and other solutions to first responders where required.

What you’ll bring:

Required Experience:

5+ years of direct public safety experience

Required Qualifications:

Must be willing to live within the following states of FEMA region 9 (California, Nevada, Arizona)

Extensive experience in responding to and managing emergency events.

Demonstrated track record developing and maintaining relationships with public safety agencies.

Short notice long term travel

Must be willing to work 24x7x365, including evening hours and weekends

Valid driver’s license

Desired Education:

Bachelor’s degree (BS/BA) preferred

Desired Qualifications:

Demonstrated knowledge of mobile and core network operations

Demonstrated track record of transferring strategic thinking into tactical steps, with measurable outcomes.

Relationship management

Critical business and technical decision making

Experience working with municipal, county and state government

Excellent written and oral communications skills

Supervisor: No

Note:  Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Relevant Material Job Duties for which Criminal History may have a direct adverse, and negative relationship potentially resulting in the withdrawal of the Conditional Offer of Employment Contact with Customers/Candidates/Clients Safety Sensitivity (Vehicle/Tool/Machine Operation - if applicable) Handling/Proximity to Sensitive Information.

Our Lead Market Development, earns between $115,600 - $231,100 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage  

401(k) plan  

Tuition reimbursement program  

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  

Paid Parental Leave  

Paid Caregiver Leave  

Additional sick leave beyond what state and local law require may be available but is unprotected  

Adoption Reimbursement  

Disability Benefits (short term and long term)  

Life and Accidental Death Insurance  

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  

Employee Assistance Programs (EAP)  

Extensive employee wellness programs  

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Ready to join our team?  Apply today

#LI-Onsite – Full-time office role

Weekly Hours:

40

Time Type:

Regular

Location:

Tustin, California

Salary Range:

$143,800.00 - $215,800.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-93188 Date posted 12/12/2025