Remote Work: Hybrid

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.
Come make an impact every day at Zebra.

The Lead Management II is responsible for being the centralized point of contact for end-user customers. This position handles inbound (pre)sales related calls, chats, web inquiries, and emails from prospects or customers, and qualifies leads and allocates them to sales teams or channel partners based on the country and product division and consequently ensures appropriate follow up action is taken. The role also takes part in campaign follow-ups, event tele-boosting, teleprofiling, and data verification projects when required by Regional Marketing teams.

Responsibilities:
Provides call handling for all end-user customer inquiries (phone, email, chat, webform, tradeshow and social media); tracks all transactions in the lead mgmt systemFollow-up on campaigns, perform s teleprofiling and data verification calls as and when required by Regional MarketingEnsures all inquiries are followed up and their status updated in the system to secure marketing database and reporting accuracyPossesses a generic level of understanding of the whole Zebra Technologies product & solutions portfolio and latest Zebra product releases to support all type of inquiries and follow up on them accordinglyPromotes a positive image of product, technical skills and company commitment to provide quality customer serviceEnsures Zebra's sales resources and partners receive qualified and comprehensive leadsSupports Sales/Partners by updating leads and data in the system on their behalf, assists with Allocation and program system rulesProvides daily quality reporting and maintains accuracy, Trouble shoot and investigate lead transactionsSystem training to Sales & PartnersQualified leads and support to Sales and Partners on lead managementQuality and complete data in the systemReports for quality and lead generation metricsPre-sale support to customersActive participation in system testingOutbound demand general call support as requiredProvides recommendations for newco lead management system and processesCreate newco lead management, lead generation and follow-up processes
Qualifications:

Preferred Education:

BA/BS degree preferred or equivalent work experience

Preferred Work Experience (years):

2-5 years experience in customer support, marketing or sales support

Key Skills and Competencies:

Team workerAction orientedCustomer focusedResults drivenStrong problem solvingExcellent time and task managementAbility to multitaskCRM/PRM knowledgeExcel/PowerPointStrong communications skills both spoken and written, strong negotiation & selling skillsMultilingual (EMEA)Awareness of regional and cultural differencesProduct portfolio and solutions knowledgeStrong interpersonal and communication (written and verbal) skillsCalm and confident telephone manner

Position Specific Information
Location: Brno, Czech Republic
Travel Requirements:
FLSA (U.S. only):
Physical requirements and working conditions will vary by position and should be described as
appropriate.

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