The Lead IT Support Specialist plays a vital role in ensuring the reliability and efficiency of an organization’s technology infrastructure. This position will deliver IT support capabilities to ODP’s distribution network and serve as the primary point of contact for employees experiencing technical difficulties, providing prompt and effective support to minimize downtime and maintain productivity. The role requires excellent communication skills, a customer-focused attitude, and the ability to explain technical concepts to non-technical users. By maintaining detailed documentation and collaborating with other IT professionals, the IT Support Specialist helps to create a secure, stable, and user-friendly IT environment that supports the organization’s goals and operations. This role will also coach and mentor junior members of the team.
The Lead IT Support Specialist will provide high-level technical support to company executives, ensuring seamless operation of all IT systems and devices. This role will serve as the primary point of contact for troubleshooting, resolving complex technical issues, and managing IT requests for senior leadership. The ideal candidate will demonstrate exceptional communication skills, discretion, and a proactive approach to supporting executive needs in a fast-paced environment.
Primary Responsibilities:
Technical Support: Provide first-line support for hardware, software, and network issues via phone, email, or in-person. Troubleshooting: Diagnose and resolve technical problems with desktops, laptops, printers, mobile devices, and other IT equipment. Mentoring: Help junior members of the team excel in their roles. System Maintenance: Perform routine maintenance tasks such as updates, backups, and system monitoring. User Assistance: Assist users with account setup, password resets, software installations, and general IT inquiries. Documentation: Maintain accurate records of support requests, solutions provided, and system changes. Executive IT Support: Provide high-level technical support to company executives, serving as the primary point of contact for troubleshooting, resolving complex IT issues, and managing IT requests to ensure seamless operation of all systems and devices.
Education and Experience:
Level of Formal Education: Bachelor's degree or equivalent experience Area of Study: Computer Science, Information Technology Minimum Years of Experience: 6 Type of Experience: Systems Engineering / Applications Development Technical Competencies & Information Systems: Microsoft Word Excel PowerPoint Skills & Abilities: Demonstrated self-starter capable of excelling in a fast-paced, high-energy environment Demonstrated fundamental engineering knowledge Demonstrated knowledge of lean philosophy Ability to communicate ideas/solutions using well organized, comprehensible written reports, group presentations, and one-one-one interactions Proven experience solving complex problems in a multi-platform systems environment Demonstrated comprehensive expert knowledge and exceptional insight into the information technology industry Prior experience providing executive IT support Language Skills: Excellent English written and verbal communication skills
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC; The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.